Email possibly blocked?
Posted on 2006-06-19
My company has an Exchange2003 server, I am using the Outlook client.
We have a "Home Grown" web-based software ticketing system that will send Text messages to On-call Staff's pagers or Cell phones when someone places an Urgent call in the system. (The software is SQL driven, ASP front-end).
Up to now, we have used Nextel phones to recieve these messages. Because many of us have poor or no reception, we want to switch to Cingular. I have a Demo phone and have verified that the email address that I need to use for text messaging is: email@example.com
The cell phone doesn't recieve the text message from the software system (email address is: firstname.lastname@example.org
It bounces back to the mailbox with the following error:
Your message did not reach some or all of the intended recipients.
Subject: Closed eDesk 40729
The following recipient(s) could not be reached:
email@example.com on 06/19/2006 3:48 PM
You do not have permission to send to this recipient. For assistance, contact your system administrator.
< agw.mycingular.com #5.7.1 smtp; 552 5.7.1 Message cannot be processed as request>
I have sent a plain message from the "Edesk" email account directly to my phone and I recieve it. The DBA for the software has sent messages directly from the DB, I get those. I can copy and paste the contents and Subject of an automated email, then send from the "Edesk" mailbox and I get those on my phone. The ONLY time it fails is when the system sends a message autmatically through the system.
I have called Cingular to see if they were blocking all email from my domain or even just that account, but they have said "no" and if that were the case, why can I send a plain old message from the Edesk account with no errors?