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Spam, Spam, Brightmail Users

Posted on 2006-06-19
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Last Modified: 2008-02-01
Have been using Brightmail with our exchange 2000 server for about 20 months (just prior to them being bought out by Symantec.).  It was great up until about 3 months ago....since then, the amount of spam making it through to user's inboxes has increased radically.

I'm wondering if other Brightmail users are having the same experience.  As welll, would also like to hear from   *experienced* users of other corporate systems who can recommend them.

Replies ONLY from those with real actual hands on experience in their own work environment please.   NO GOOGLE SEARCHES OR CANNED LINKS NEEDED. Thanks.
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Question by:JConchie
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triceice earned 750 total points
ID: 16941241
Currently at my company I use a company called SpamSoap, they scan the email before it even makes it to our email server, which prevents viruses and such from causing any problems and also lowers the volume of email our server has to handle. They act like a proxy and a back up email server if yours becomes unavailable they will store the email for I think 3 days. We have had great success with then and also cut by 2/3's the amount of email our server has to deal with resulting in a much faster user experience. We have been using them for 2 years now and the worse thing we have seen in that time was a blip in the spam filtering when they were making a major change to the spam filter. They also send a spam report to whoever you want to get it so that users (if you want) can check to see that no real mail was caught which lowered our Administrator overhead because the Admin does not have to check the old spam trap all the time anymore. I realize that this is not a complete answer just offering a way to outsource the issue to someone else.
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by:SymShady
SymShady earned 750 total points
ID: 17062235
My experience with Brightmail was pretty positive although I have not used it for over 6 months.  I used to work for Symantec and supported all of the mail security products and they were pretty solid.  Personally i think the appliances are the way to go if you can afford one.  Make sure your spam defs are updating regularly.  
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