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Veritas errors when backing up exchange store

Posted on 2006-06-20
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Last Modified: 2007-12-19
When I back up the exchange store the backup stops about half way through it throws up a tape error and job monitor reports insert media. The tapes have been alreay changed to new ones but the error still occurs, if I change the exchange backup to mailbox backup then it runs fine every time. The version is 10d there is plenty of space on the tape for both type of backups the tapes are set to always be over written.

Thanks
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Question by:Sid_F
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16 Comments
 
LVL 5

Expert Comment

by:NAORC
ID: 16941109
does it give a veritas error code to work with??

soundsa like you need a firmware upgrade on the tape drive
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LVL 13

Expert Comment

by:marine7275
ID: 16942643
firmaware upgrade or a good ole tape cleaning.
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LVL 7

Expert Comment

by:dann47
ID: 16942666
Would disagree with firmware upgrade as it works on other types of backups.
We need the veritas event code or the error in the windows event viewer please to provide more information.
May i ask if the veritas is fuly patched and the latest tape drivers are installed
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LVL 5

Expert Comment

by:NAORC
ID: 16943615
was just speaking from experience... its the first thing recommended by veritas paid support

I would disagree with tape cleaning.  Sid says that he's already changed out the tapes.
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LVL 7

Expert Comment

by:dann47
ID: 16943681
Vertias paid support, still waiting an answer from them of a mission critical question from 3 weeks since.
every idea is a good idea
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LVL 13

Expert Comment

by:marine7275
ID: 16943742
I meant tape drive cleaning
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LVL 5

Expert Comment

by:NAORC
ID: 16949242
Any news on some sort of event ID or error code to work with yet?
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LVL 6

Author Comment

by:Sid_F
ID: 16952103
Hi, below is the error, this error does not occur if the tapes are formatted first, tpae drivers for both veritas and the tape unit are latest


Event Type:      Error
Event Source:      Backup Exec
Event Category:      None
Event ID:      65314
Date:            16/06/2006
Time:            03:02:28
User:            N/A
Computer:      SRVSBS2003
Description:
Backup Exec Alert: Tape Alert Error
(Server: "SRVSBS2003") (Job: "Backup 00001") Job 'Backup 00001' has reported Multiple Tape Alerts on Server 'SRVSBS2003'.  Please refer to job log BEX_SRVSBS2003_00013.xml for more details.

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
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LVL 13

Expert Comment

by:marine7275
ID: 16952123
have you tried cleaning the tape drive?
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LVL 6

Author Comment

by:Sid_F
ID: 16952254
Yes, twice and replaced tapes twice
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LVL 7

Expert Comment

by:dann47
ID: 16953225
Can you post me the job log as well please
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LVL 7

Expert Comment

by:dann47
ID: 16953245
See this link, it is a hardware fault

http://seer.support.veritas.com/docs/230206.htm
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LVL 5

Expert Comment

by:NAORC
ID: 16982639
Before we write this off as a hardware failure can you post the XML job log for me to have a lil look at?
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LVL 6

Author Comment

by:Sid_F
ID: 17089544
Its not possible to print post the logs. the solution is format the tapes before use and everything runs fine
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