We have an online application which runs our Ikea contract, this runs perfectly now.
We run the contract from 3 sites, Blaydon, Gateshead & Birtley. Blaydon & Birtley's internet connections run fine, but our office within Ikea's broadband ran through their maze of crappy old wiring, the download speeds from 2mb bband were approx 1kbs. I know this was extremely slow but our application does not require a lot of speed so it was bearable. Eventually (60 days ago) it just packed up, gave in completely. BT were called out to asses what was happening, they could not figure out what was happening other than the lines Ikea were using could not support their broadband, the signal strength from BT's DP to our office dropped from 28db to 10db, BT say they require at least 14db for a stable connection.
BT quoted us £500 to come and install a direct/dedicated line from the Ikea DP to our office, eventually the work was carried out, 205 meteres of cable from the DP to our office but amazingly... still no connection, after numerous calls to BT and Ikea the matter can still not be resolved, we are struggling heavily with our stock tracking and order processing.
I have already made calls to other broadband suppliers such as NTL & Bulldog but seems they either dont have cabling in the Metro Centre area or they just run through already proven not to work BT lines?!?!
I think they only options we now have left are to find another broadband supplier who will install direct bradband to a sub office in Ikea's building in NE11 9XS or connect to the internet without the use of an ISP.
We are completely amazed how long this has gone on and a desperate for a solution, could someone please point us in the right direction?
Any comments welcome.