Solved

Sophos Antivirus error

Posted on 2006-06-20
14
977 Views
Last Modified: 2010-01-05
Hi,

I have windows 2003 Os and Sophos 5.2.2 installed in it.I get this error on my enterprise management console.

Sophos AutoUpdate status
Time                            Code                                                 Description  
6/19/2006 3:30:34 PM  00000067  Failed to install C:\Program Files\Sophos\AutoUpdate\cache\rms: The MSI has failed  
 

Can you please help me sort this problem.

Regards
Sharath
0
Comment
Question by:bsharath
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
  • 4
14 Comments
 
LVL 97

Expert Comment

by:war1
ID: 16943272
Greetings, Sharath !

Looks like your autoupdate for Sophos AV failed.  Can you manually update the definition?

Uninstall and reinstall Sophos autoupdate.  If no joy, uninstall and reinstall Sophos antivirus program.

Best wishes!
0
 
LVL 1

Expert Comment

by:SBertoldi
ID: 16948252
Hi Sharath.

If that does not work, you may want to check the following.

Has your windows server got access to the internet.
If so have you got a firewall installed, or any form of internet security software,
other than sophos antivirus.

I would imagine that Sophos is getting blocked by your firewall when attempting to download
its daily virus definition updates to keep the software up to date.
This message implies that the automatic virus definition update, did not begin, suggesting an internet
configuration setting, your firewall should allow open ports for the sophos software, its easy to configure.

It may be related to something else but well worth a try.

Best Regards
Steve


0
 
LVL 11

Author Comment

by:bsharath
ID: 16948301
I checked in all these all are set fine.There are no firewall installed in this machine.

Regards
Sharath
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 97

Expert Comment

by:war1
ID: 16948321
Sharath, Did you reinstall autoupdate?  Did you reinstall Sophos antivirus?
0
 
LVL 11

Author Comment

by:bsharath
ID: 16948327
Yes i did both
0
 
LVL 1

Accepted Solution

by:
SBertoldi earned 250 total points
ID: 16948345

Hi Sharath

If you know the exact error no#, it would be useful to check

http://www.sophos.com/support/knowledgebase/article/2377.html

As you can see from the document there are many possible causes, of this particular error and solutions.

Hope this can help you.

Best Regards
Steve

0
 
LVL 11

Author Comment

by:bsharath
ID: 16948354
I have checked on this web site but does not display many error codes which i get.Can i send you a screen shot.Is it possible.
0
 
LVL 1

Expert Comment

by:SBertoldi
ID: 16948374
Hi Sharath

Yes sure, if you like, send to <Removed by Community Support>
then I can take a look, I am not sure the cause of this error.

Best Regards
Steve
0
 
LVL 11

Author Comment

by:bsharath
ID: 16948410
I have sent a E-mail to you with the screen shots.Please look into it
0
 
LVL 97

Expert Comment

by:war1
ID: 16948452
Steve and Sharath,

EE does not permit using email.  
http://www.experts-exchange.com/help.jsp#hi99

Sharath,

You should post your screenshot to a public website so that everyone can see it.
0
 
LVL 11

Author Comment

by:bsharath
ID: 16948493
Hi,

Which is the public website?

Regards
Sharath
0
 
LVL 97

Expert Comment

by:war1
ID: 16948526
You can get free webspace at Geocities
http://geocities.yahoo.com/join/
0
 
LVL 11

Author Comment

by:bsharath
ID: 16948615
THX
0
 
LVL 1

Expert Comment

by:SBertoldi
ID: 16957642

Hi Sharath and War1

Thanks for letting me know War1, will know for the future.

Sharath after looking at the screenshots, It could possibly be related to your
access rights/policy rights in sophos and windows and those systems related to the error.

It might be worthwhile checking your active directory settings, folder permissions in the
sophos program folder where the update is downloaded to, the sophos service and its related
permissions, check a working system very well, to see its settings(if you have one).

If you recently installed a Windows Service Pack, or related software, that might interfere with sophos,
you will have to check the specific software vendors site for any potential bugs.

It may still be related to some other issues, but it may be worth checking the above suggestions.

Best Regards
Steve






0

Featured Post

Enroll in July's Course of the Month

July's Course of the Month is now available! Enroll to learn HTML5 and prepare for certification. It's free for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

CSS is a visual language used to classify objects and define rules about how they should be displayed. CSS skills aren’t restricted to developers anymore, there is a big benefit to having a basic understanding of the language, regardless of your occ…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
The Bounty Board allows you to request an article or video on any technical topic, or fulfill a bounty request to earn points. Watch this video to learn how to use the Bounty Board to get the content you want, earn points, and browse submitted bount…
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question