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ErnstNieschmidt

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Microsoft Money doesn't import downloaded bank statement

I have Microsoft Money 2005 installed. When I access my bank online and download my statements I used to get a message saying data had been downloaded and did I want to start Microsoft Money. This no longer happens and I can't see any way of getting this data into Money. Typing it in manually defeats the whole point of electronic downloads. I have recently deleted all my cookies using System Mechanic. Is this something to do with it?
How do I get back to the previous state? I have tried re-installing Money without success.
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Oliver_Hafner

I had this problem before, when you choose to download statement, it comes up with a message box asking if you want to save it or open it, if you click open it will download and money will auto open and import data for you.
Perform this step by step Surely issue will be resolved

.      Open My Computer.
•      If you are using Windows XP, click Start, and then click My Computer.
•      If you are using Windows 2000, double-click My Computer on the desktop.
2.      On the Tools menu, click Folder Options.
3.      Click the File Types tab.
4.      In the Extensions column, click the extension that your statement download uses.

For example, click QIF, click OFX, or click OFC.
5.      Click Advanced.
6.      Click to select the Confirm open after download check box.
7.      Click OK, and then click Close.

Reboot your computer

If you want the bank statement to automatically download into Money when you download a statement from your bank's Web site, follow these steps:
1.      Repeat steps 1 through 5 in the "Resolution" section.
2.      Click to clear the Confirm open after download check box.
3.      Click OK, and then click Close




Reps
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ASKER

I followed your instructions ded9 without success.
For some reason the file is downloading with a .do extension. I've tried changing this to .ofx but when I try to open it with money (File, Import, Download Statement) I get the message 'not recognised as an Active Statement file'.
http://support.microsoft.com/?scid=kb;en-us;179836

Check out the above link

Surely the above link will resolve the issue.
Also download the doc file available in the first link or click the link below
http://download.microsoft.com/download/a/3/d/a3da081d-333e-4c5b-8029-815a932e5b19/OFX_Error_Messages.doc

This issue can also be caused by an incorrect account number or a problem with the current set up of your online services

Reps


Tried your latest suggestion ded9. I'm afraid that didn't work either. I tried installing Money on another PC and could download my statement which Money opened okay. However statements from another institution came up with the same error.
Money used to work fine without any problems downloading so I still suspect it's something in the registry.

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ded9
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