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Microsoft Money doesn't import downloaded bank statement

Posted on 2006-06-20
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Last Modified: 2013-11-27
I have Microsoft Money 2005 installed. When I access my bank online and download my statements I used to get a message saying data had been downloaded and did I want to start Microsoft Money. This no longer happens and I can't see any way of getting this data into Money. Typing it in manually defeats the whole point of electronic downloads. I have recently deleted all my cookies using System Mechanic. Is this something to do with it?
How do I get back to the previous state? I have tried re-installing Money without success.
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Question by:ErnstNieschmidt
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10 Comments
 

Expert Comment

by:Oliver_Hafner
ID: 16942335
I had this problem before, when you choose to download statement, it comes up with a message box asking if you want to save it or open it, if you click open it will download and money will auto open and import data for you.
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Expert Comment

by:ded9
ID: 16943826
Perform this step by step Surely issue will be resolved

.      Open My Computer.
•      If you are using Windows XP, click Start, and then click My Computer.
•      If you are using Windows 2000, double-click My Computer on the desktop.
2.      On the Tools menu, click Folder Options.
3.      Click the File Types tab.
4.      In the Extensions column, click the extension that your statement download uses.

For example, click QIF, click OFX, or click OFC.
5.      Click Advanced.
6.      Click to select the Confirm open after download check box.
7.      Click OK, and then click Close.

Reboot your computer

If you want the bank statement to automatically download into Money when you download a statement from your bank's Web site, follow these steps:
1.      Repeat steps 1 through 5 in the "Resolution" section.
2.      Click to clear the Confirm open after download check box.
3.      Click OK, and then click Close




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Author Comment

by:ErnstNieschmidt
ID: 16946033
I followed your instructions ded9 without success.
For some reason the file is downloading with a .do extension. I've tried changing this to .ofx but when I try to open it with money (File, Import, Download Statement) I get the message 'not recognised as an Active Statement file'.
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Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
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Expert Comment

by:ded9
ID: 16948581
http://support.microsoft.com/?scid=kb;en-us;179836

Check out the above link

Surely the above link will resolve the issue.
Also download the doc file available in the first link or click the link below
http://download.microsoft.com/download/a/3/d/a3da081d-333e-4c5b-8029-815a932e5b19/OFX_Error_Messages.doc

This issue can also be caused by an incorrect account number or a problem with the current set up of your online services

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Author Comment

by:ErnstNieschmidt
ID: 16971773
Tried your latest suggestion ded9. I'm afraid that didn't work either. I tried installing Money on another PC and could download my statement which Money opened okay. However statements from another institution came up with the same error.
Money used to work fine without any problems downloading so I still suspect it's something in the registry.

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Accepted Solution

by:
ded9 earned 1000 total points
ID: 16974427
Yes The financial institution that creates the response files and Active Statement files is responsible for formatting the files correctly

Also the system mechanic might have deleted Microsoft money supporting files or registry entries as a result of which you are facing this problem.

Try System Restore feature in start--access.--and locate system restore to restore your computer to the date when it was working perfectly fine.

if doesnt work

Try  sfc/all command in command to restore system files provide the windows xp cd
 
if doesnt work

Also try restoring your computer to last known good configuration by pressing F8 while the computer is booting  bios

if doesnt work

You can also try a system repair by booting windows xp cd from bios and press R button in setup to recove os.

If all solution fail then would have to reinstall your operating system.


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Expert Comment

by:ded9
ID: 17131260
ErnstNieschmidt  Any updates
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