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Receiving double emails in Exchange 2003

Posted on 2006-06-20
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Last Modified: 2008-02-01
Parque? Butter! Users are beginning to receive doubles of the same email(s) to their inboxes.  Testing, I sent email to a user and they received the one I sent and a copy - both with the same time stamp.  Any idea's?
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Question by:bouncethebox
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by:rstovall
ID: 16943152
Hmm, that seems awfully odd, I would start with message tracking, if you see only one delivered to their inbox, I would look at their homeserver .. if you see two delivered locally, then backtrack to where both messages orginate, and look there for discrepancies

let me know what you find, maybe can offer advice from t/s
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by:bouncethebox
ID: 16943360
I checked Message tracking by recipient and by the sending, one sent and one delivered.  I even sent from an outside account, and two were received.  I stopped the exchange services, restarted and the problem is still there.  Anything else to look for?
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rstovall earned 1000 total points
ID: 16943758
well, if you are searching on both the recipient and the sender, that may not be the best way .. search for just the sender, maybe it is getting split elsewhere.

If only one delivery, there is likely a problem at the store level.

My guess is that this is limited to only a few recipients, maybe only one .. this is likely due to a membership problem with DL's but could be a problem at the store level if it is happening with everyone.  I would verify exhausting all options of message tracking to see if the message is delivered locally twice, my guess is that it is, to two different email addresses, one is the sent to, and the other is a one-off address... I could be wrong here, but before you t/s other problems, be ABSOLUTELY sure that it is not a DL issue or 3rd party app causing it

you can use a dial tone database as a temp method of t/s if you would like.  This would verify that the problem isn't elsewhere.  You would want to do this off hours
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