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Broken Rules

Posted on 2006-06-20
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Last Modified: 2012-08-14
I have a rule to copy any sent message to my inbox where I manage all my mail.  Recently I was messing with email options, profiles, etc. and now the rule works only 50% of the time.  (Very strange that it does work some of the time....)

the rule simply states "Apply this rule after i send a message > move a copy to the inbox folder"

I did re-create the rule from scratch but still doesn't work.

Any Ideas?
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Question by:lake59
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Expert Comment

by:David Lee
ID: 16943175
Hi lake59,

Are there any other rules that fired before this one that might have moved the message?  Do you have Outlook set to save sent items to folders other than Sent Items?  I'm not sure a rule that fires after sending will work if the messages go to any other folder.

Cheers!
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Author Comment

by:lake59
ID: 16943560
Hi David,

This is the first Rule in the list so no other rules are moving it.

This rule used to work great (years!)

Before this rule broke, I had the sent items folder turned off.  That is, no sent items were saved because all sent items would be copied to my inbox.  I temporarily turned the sent box back on so I don't loose any messages.
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Author Comment

by:lake59
ID: 16950738
I ran "Outlook.exe /Cleanreminders" (without the quotes) and seems to work.  I'll let u know....
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Author Comment

by:lake59
ID: 16951784
hmmm,  well that didn't work.  still broke.
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Expert Comment

by:David Lee
ID: 16955449
How about cleaning the rules?  "Outlook.exe /cleanrules"  
I should warn you that this will wipe out all of your rules.
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Author Comment

by:lake59
ID: 16956289
i suppose that would make more sense

So... I just tried 'Outlook.exe /cleanrules" and get an invalis switch error:  

"The command line arguement is not valid. Verify the switch you are using"

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Expert Comment

by:David Lee
ID: 16956454
/cleanrules is definitely correct (http://office.microsoft.com/en-au/assistance/HP010031101033.aspx)

What version of Outlook are you using?
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Author Comment

by:lake59
ID: 16956829
2002 sp3
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Expert Comment

by:David Lee
ID: 16958351
That explains it.  This command isn't available in 2002.

You mentioned that this rule only works about half the time now.  Is there any pattern to when it does/does not work?
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Author Comment

by:lake59
ID: 16958735
I'v been watching that but cannot see a pattern yet.  So far seems random but would make more sense iif there was a pattern.  I'll keep watching...

Very frustrating since all my habits want to go back to the inbox to find messages

Is there a different solution that you can think of?  Maybe a registry tweak that would point sent items to a different folder?
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Expert Comment

by:David Lee
ID: 16959263
lake59,

> a registry tweak that would point sent items to a different folder
All sent items?  
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by:lake59
ID: 16959896
yes.  Basically I do not want to use the sent items folder.  I want all email that i send, reply to for forward to go to my inbox.
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Expert Comment

by:David Lee
ID: 16961414
lake59,

You can set where individual sent items are save to, but i don't see a setting that'll do this globally.  I can give you a macro that'll create a new message and set this automatically, and code for creating a toolbar button you can click to create a new message.  You'd just have to remember to use it instead of the actual New Message button.  Also, if you use OWA at all, then messages will go to Sent Items, not Inbox.
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Author Comment

by:lake59
ID: 16961576
not a bad idea.  i hate to put a band aid on a problem tho.  

Something is definately wrong....

I am occasionally getting "out of resources" messages from outlook as well.  Today when I replied to a message, it said it couldn't load fxsect32.dll because out of memory or system resources or something like that.  Google says fxsect32.dll doesn't exist.

I recreated my profile, trimmed my pst file, ran detect and repair but still get these problems.  Maybe I should recreate my pst file?
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Expert Comment

by:David Lee
ID: 16964699
Are you sure the file isn't "fsext32.dll"?  That's a Microsoft Fax file.  Out of resource situations are caused by many things.  Memory leaks, ill-behaved software, malware (i.e. viruses, spyware), and more.  Are you using any Outlook add-ins?  Is your system and software fully patched?
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Expert Comment

by:David Lee
ID: 16964703
I clicked Submit too quickly.  I should have added that I don't think recreating your PST file will be of any value.
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Author Comment

by:lake59
ID: 16964798
fsext32.dll  yes you are correct
fully patched yes.  as a matter of fact, I suspect the June 15th updates...thats when this started
4 Add-ins:
  Public Outlook (to share a pst file without exchange)
  MailFrontier Matador (spam blocker)
  lookout (for searching outlook items and files)
  ms fax

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Accepted Solution

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David Lee earned 500 total points
ID: 16964843
It could be that one of the patches has broken one of these add-ins.  I'd try disabling them one at a time and see if the problems go away.
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Author Comment

by:lake59
ID: 16964921
Thanks David for your help.  I think you are on to something with the addins  I will try that

BUT FIRST....

I am going on vacation through the 4th of July!

Have a great holiday!
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Expert Comment

by:David Lee
ID: 16965110
Thanks!  Enjoy your vacation and have a great 4th.
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