msiexec.exe Runtime Error during Office Install

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER

Thanks for your comment - this is exactly what I tried, but when trying to run Add/Remove, I got the error message that caused this post.

ASKER CERTIFIED SOLUTION

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Sorry dude pasted the Wrong stuff

Office XP or Office 2003

1. Insert the first disk of your Office CD set in the CD-ROM drive.

2. From the Start menu or desktop, double-click My Computer.

3. Right-click the icon for your CD-ROM drive, and then click Open.

4. Double-click Files, and then double-click Pfiles.

5. Double-click Msoffice. Then double-click Office11 (Office 2003) or Office10 (Office XP).

6. Double-click Offcln.exe.

if you dont have cd no probs

http://download.microsoft.com/download/0/e...16a296a/ork.exe

Information on how to use the tool is available from:

http://www.microsoft.com/office/ork/2003/two/ch4/DepB07.htm

I would recommend using “Offcln.exe /a” to use the aggressive behavior for removing Office. This should leave no trace of the installation

100% will resolve the issue

Reps

>> when trying to run Add/Remove, I got the error message that caused this post.

then use Windows Installer cleanup utility to remove the Office programs.
http://support.microsoft.com/default.aspx?kbid=290301

ffice XP or Office 2003

1. Insert the first disk of your Office CD set in the CD-ROM drive.

2. From the Start menu or desktop, double-click My Computer.

3. Right-click the icon for your CD-ROM drive, and then click Open.

4. Double-click Files, and then double-click Pfiles.

5. Double-click Msoffice. Then double-click Office11 (Office 2003) or Office10 (Office XP).

6. Double-click Offcln.exe.

if you dont have cd no probs

http://download.microsoft.com/download/0/e...16a296a/ork.exe

Information on how to use the tool is available from:

http://www.microsoft.com/office/ork/2003/two/ch4/DepB07.htm

I would recommend using “Offcln.exe /a” to use the aggressive behavior for removing Office. This should leave no trace of the installation

100% will resolve the issue

Reps

ASKER

Sorry Guys - have tried each of these suggestions - ran offcln.exe - ran the Windows Installer Cleanup Utility, even went so far as manually removing the program files\Microsoft Office folder, and renamed any reference to Office in hkey_current_user\software\microsoft\office and hkey_local_machine\software\microsoft\office. None of this works - I still get the exact same runtime error message as I did in the beginning. The Office Setup Wizard starts, installs a few files, looks like it's getting ready to ask for the install Key, but before this happens, I get:

Program Error!
Program C:\Windows\System32\msiexec.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

This one is really getting frustrating.

Click the link below 100% will resolve the issue

http://support.microsoft.com/?kbid=290301

Reps

Also check these two link if above solution doesnt work.
http://www.bartenderscompanion.com/support/kb/kb0007.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;888019

Reps

cczarsty,

Seems like programs running in the background is interfering with the install of Office. Disable all background program, including antivirus, antispyware, popup blocker, ad blocker, and all Norton programs. Now try to install.

ASKER

ded9 - Thanks again for your suggestions, but I have already tried all of the suggestions in these documents (mentioned running Windows Installer Cleanup Utility in my last post) to no avail. Just to be sure I hadn't missed anything, I tried again this morning, and got the same results (after rereading the posts you mention). It appears that multiple instances of msiexec.exe are running - when I open Task Manager, before the attempted install, msiexec does not appear in the Processes list, but almost immediately upon trying to install - I see msiexec listed 3 times (twice with the Username, and Once with System following it). Short of reinstalling Windows XP fresh again, and trying the PCMover app only after having removed the 60 Day trial of Office (a long way around this problem that I'm not 100% certain will work either) - does anyone have anymore ideas?

BTW, War1 - I also appreciate your efforts, but I have also tried the install with Norton etc disabled - unfortunately with the same results Would have thought the Windows Installer Cleanup Program would have fixed the problem.

downlaod installer http://support.microsoft.com/kb/893803/

for windows xp

Try it

Reps

cczarsty,

Use Process Explorer to see what program is interfering with you try to install Office.
http://www.sysinternals.com/Utilities/ProcessExplorer.html

ASKER

ded9 - Thanks Again. Downloaded the new installer, still fails with the same error message. Just about ready to use a hammer!

Okay this solution should 100% resolve the issue

http://support.microsoft.com/kb/q259403/

Check out this link update your corrupted runtime

Before applying runtime check whether in the background msiexec.exe is not running you can do that by ctrl+alt+del and in secound and first tab kill process that are not needed. Also exit antivirus or firewall program at startup

Reps

okay dont try my above solution now try this before that

The first thing I'd try is to reinstall the Microsoft Windows Installer engine files: Run the following command from a command prompt:

msiexec /unregister

Delete the Msi.dll, Msiexec.exe, and Msihnd.dll files from the system folder. You must rename these files from the command prompt.

Restart Windows.

Run the Instmsi.exe program to install and register the engine files again.(Note: You cannot simply remove the Windows Installer engine in Windows ME [and 2000] because the files are protected)

Reps

Reps

did it work

ASKER

Sorry, no this did not work either - after unregistering, deleting files, and re-installing msiexec, I still have the same error - watching "Task Manager", I see no instances of msiexec running until Office starts its install process, and at that point, I once again get 3 instances of msiexec showing up, and then the same error message. Think it's about time to scrub this laptop and start again.

cczarsty,

Did you use Process Explorer to see what is interfering with installation of the Office?

ASKER

Actually, no - will Process Explorer tell me a lot more than what I am seeing in Task Manager?

Yes, you will see a lot more in Process Explorer.

ASKER

Well, I guess that I'm this far in, I can give one more try. Thanks - I'll let you know what I see.

ASKER

War1 - Here's insult to injury - wnt to try and run procexp.exe and got a now very familiar Runtime error message - Runtime Error! Program c:\process explorer\procexp.exe The application has requested the Runtime to terminate it in an unusual way. Please Contact....

This would indicate the Runtime error is not isolated to only msiexec.exe Oh Boy, we're having fun now!

http://support.microsoft.com/kb/q259403/

did you tried to update run time

if Nothink work you format and reinstall the whole system

Reps

ASKER

Dear ded9 and War1 - well, got to the point I had to get some resolution for this client. Went ahead and scrubbed the drive and performed a full system restore from DVD's - now this one is exactly the same as the day it first came out of the box. Guess I'll go back to transferring data the old way, and will install programs from original disks - probably won't try PCMover again to try and save time, it cost me a bunch on this job...

Now, how do I go about closing this topic and splitting the points between the two of you for trying so hard to help?

Many Thanks - Curt Czarsty, Phoenix AZ

Curt,

Sorry that you had to reformat. You think the problem is due to PCMover? I have moved programs from computer to computer with PCMover, it seems to work well. But apparently not with all programs.

You can click on the Splits points link at the bottom of this page. Then follow the prompts to split the points.