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What can I do about an Adobe Download Manager window that keeps popping up saying it's not done?

Posted on 2006-06-20
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Last Modified: 2013-12-03
I'm the IT guy where I work and sereval (about 18 now) users have complained that they tried to update Adobe Reader to the most current version and it never quite completes the process.  Now, every time they boot up, they get a window saying the download did not finish and do they want to continue now or cancel.  Any attempt to finish the task bring back an error message, "Could not connect to the server".

Has anyone found a way around this beside rolling back to an older version of Reader?  I've removed Adobe Download Manager from configsys but this does not resolve the problem.

Help, please!
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Question by:JayMulkey
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Karl Heinz Kremer earned 2000 total points
ID: 16945870
I don't know of a method to disable the download manager. ALl I know is that it worked for me. Is your firewall filtering any traffic? Are you using a proxy for HTML requests?
There is a way to create custom installations for Reader. See this document for some details: http://partners.adobe.com/public/developer/en/acrobat/Acrobat7Chaining.pdf - the referenced files can be found here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=3103
(I don't have any experience with these tools).


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by:JayMulkey
ID: 17021648
Turns out we were blocking the download at the firewall ... thought it ight be a virus.   I should have guessed it was an INHOUSE problem when a couple of dozen users experienced the same problem but Google returned nothing!
Thank you!
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