Solved

What can I do about an Adobe Download Manager window that keeps popping up saying it's not done?

Posted on 2006-06-20
2
1,563 Views
Last Modified: 2013-12-03
I'm the IT guy where I work and sereval (about 18 now) users have complained that they tried to update Adobe Reader to the most current version and it never quite completes the process.  Now, every time they boot up, they get a window saying the download did not finish and do they want to continue now or cancel.  Any attempt to finish the task bring back an error message, "Could not connect to the server".

Has anyone found a way around this beside rolling back to an older version of Reader?  I've removed Adobe Download Manager from configsys but this does not resolve the problem.

Help, please!
0
Comment
Question by:JayMulkey
2 Comments
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 500 total points
ID: 16945870
I don't know of a method to disable the download manager. ALl I know is that it worked for me. Is your firewall filtering any traffic? Are you using a proxy for HTML requests?
There is a way to create custom installations for Reader. See this document for some details: http://partners.adobe.com/public/developer/en/acrobat/Acrobat7Chaining.pdf - the referenced files can be found here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=3103
(I don't have any experience with these tools).


0
 

Author Comment

by:JayMulkey
ID: 17021648
Turns out we were blocking the download at the firewall ... thought it ight be a virus.   I should have guessed it was an INHOUSE problem when a couple of dozen users experienced the same problem but Google returned nothing!
Thank you!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Identify font 3 92
Printout, or copy to a file,  thumbnails of ALL available fonts 5 75
Problems with Adobe Acobate 9 5 115
Merging PDFs with VB.NET 10 45
Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe A recent question here at Experts Exchange piqued my interest, so I decided to provide a thorough solution and publ…
The Adobe PDF proprietary file format is recognized as secure and formulated. But these PDF files are also prone to corruption and any external threat like virus attacks, improper storage can hit PDF file integrity.This type of damages can make cruc…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question