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Posted on 2006-06-20
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I have (1) Lotus Notes user who receives Market Watch alerts via email.  When these alerts arrive, they are formatted incorrectly (i.e. user cannot view images within the documents). I have compared my settings w/the user's, and they seem to be consistent.

If the user simply forwards the message to themselves, the images are fine.  Since this is only one user experiencing the issue (and since we have the Forwarding workaround) I'm not too concerned, however I remain perplexed regarding the cause.

Has anyone seen these symptoms before?

Thank you
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Question by:TTCTECH
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Expert Comment

by:mkdonohue
ID: 16946651
When you say you have compared settings, was it on the workstation or in the Name & Address Book?

Be sure to check the "Basics" tab in the person document in the NAB - be sure that the "Format preference for incoming mail" field is set to "Keep in senders' format"

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by:marilyng
ID: 16947358
I have websites with newsletters I can see, and those that come across as red squares.  Most of the time the red squares are the result of my firewall, pop-up blocker, etc.

So, I would ask what firewall software is being used, if it's windows then you may have to try allowing the site on the exceptions across port 80 (is that right?)
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by:TTCTECH
ID: 16983339
The settings which I compared were the user's Person Document (incoming mail) settings (Location Documents cover only outgoing MIME settings).

As other email newsletters come through fine, I do not believe that any filtering or port settings come into play.
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by:mkdonohue
ID: 16984501
What about the client running the local windows firewall or some other software based firewall product?

Have you tried copying the clients ID file to a different machine? Does the same thing still happen?

I'm not convinced you have a Lotus Notes issue. This could be at the network/OS layer.
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by:marilyng
ID: 16985593
Good points, mkdonohue.  
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