Link to home
Start Free TrialLog in
Avatar of vppsit
vppsit

asked on

automatted emails from our accounting server are being hijjacked by Outlook2003

We have a in house accounting server running SCO and send mail. It sends out reports on a daily basis and most people get them. One or Two users do not.
I have checked message tracking in exchange2003 and it shows they are delievered. In OWA they show up. When the user opens outlook
these emails disappear. His PDA is disconnected at the time. I have done an advanced find on both the currant mail box and the archive and
there is not sign of the messages ever existing. If we send the same messages manually with accounting server then they go through.
The server is only sending 1 every 30 seconds and tehy are about 100k in size max.

john p
Avatar of David Lee
David Lee
Flag of United States of America image

Hi vppsit,

What kind of PDA?  A Blackberry perhaps?  Also, when you say that they are there when you look with OWA, but gone after you open Outlook do you mean they are gone from OWA too?

Cheers!
Avatar of vppsit
vppsit

ASKER

A regular pda not a phone type pda.
After opening outlook they are gone from OWA as well.
Just a hunch. Check the program defaults on the particular pc's and other email clients.
ASKER CERTIFIED SOLUTION
Avatar of David Lee
David Lee
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Certain apps can be configured to use the SMTP but not save the message within the Default email client. These settings are in the External application, perhaps the Accounting package.

Also sometimes if there are separate email accounts setup on outlook/outlook express or any other email client and if the default email client is other than the Email client used by the accounting app, the emails may be getting actioned through the other email program.

Avatar of vppsit

ASKER

Thanks for all the ideas
Almost everyone gets the emails everyday sent by the accounting package.
I have checked for rules, pda, junk, and deleted items (advanced find).
The PDA was disconnected, no rules at all, and only the items we send manualy from the accounting packege were there.

How do i change the macro security level in outlook ?
Click Tools->Macro->Security and adjust the level.
Avatar of vppsit

ASKER

The problem is at the client level. The problem has temp. stopped :)
I dont how to assign points as its not fixed yet but is working correctly at the moment.
Leave the question open for awhile and see if the problem returns.
Avatar of vppsit

ASKER

been working fine with no problems so far and i did not do any changes. Do you just luv wndows and
all its its funnies.

Yep, it's wonderful!
vppsit, any update?
Avatar of vppsit

ASKER

The problem has just disapeared. I just spoke with the salesperson and its working normal
I understand.  If you feel any of the comments helped out, then you can close the question by accepting one or more of them as answers.  Otherwise, you can post a request in the support area asking an administrator to close the question and refund your points.