Solved

DVD drive doesn't playback DVDs anymore...

Posted on 2006-06-20
6
374 Views
Last Modified: 2010-04-25
Strange issue:  the other day I tried to play a DVD and it doesn't work!  Eg, with The Matrix, I hear audio, screen is black during menu intro, then I see a menu but nothing works and then PowerDVD just freezes.  NDVD shows some green bars and you can see some intermittent frozen images behind them, but then also freezes.  MCE gives msg "cannot play dvd" due to missing driver/codec.  Same symptoms with a Mariah Carey DVD.  However, a DVD imported from Spain works fine, go figure...

I have reverted to an earlier build (Ghost image of drive) that definitely worked before (but now with no success) so I think I have ruled out the possibility of bad driver/codec or other software-related issues.  If it worked before, and this is the exact same drive image restored again, but now it doesn't work, that seems to point to a hardware issue...

Since I have added additional USB devices and suspected that maybe having too many resources/IRQs etc. would have caused the problem, I disconnected all peripherals before reloading the Ghost image again.  Still no luck...

...and now for the strange part.  Thinking that maybe the internal DVD-RW drive has somehow gotten damaged, I bought a Sony DRX-820 external DVD+-R DL drive to test out with my system:  SAME THING!

How can this be???  Exact image of drive when DVD playback was fine has been restored, so there can't be software issues.  Installed a brand new external drive that exhibits same problems, so it's not the internal drive itself.  Thinking maybe some MPEG-2 decoder chip on the graphics card has failed, I tried running a DVD that I had ripped to the hard drive...well, that works fine!  So it's not the graphics card either!!  

I know these are broad stroke troubleshooting measures, but usually I can at least isolate what area is causing the problem (ie, hardware, software, etc.) -- any thoughts/suggestions on troubleshooting this would be much appreciated!!!
0
Comment
Question by:devildog2k
6 Comments
 
LVL 2

Accepted Solution

by:
fruitloopy earned 200 total points
ID: 16950258
This is a bit of a guess but when you have played DVD's in the past did it give you some warnings about switching to different regions?
I think a lot of DVD-Rom drives are restricted to switch regions by up to 5 times, after the 5 time it switches it will keep that region coding. So if you continously switch between region 1 (USA) and 2 (UK) then it could be stuck or fixed on just one region.
Unless you have hacked the region coding that is!

You can install a whole bunch of up-to-date codecs by visiting http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

Have you tried uninstalling and re-installing PowerDVD?
0
 
LVL 69

Assisted Solution

by:Callandor
Callandor earned 200 total points
ID: 16950682
Check if your registry has "upper or lower filters" and remove them: http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
0
 
LVL 1

Author Comment

by:devildog2k
ID: 16954245
using M$ codec checker utility, seems cyberlink's codec is compatible to both WMP10 and MCE and so is set to default.  i got it to work last night on intervideo windvd 6, so it looks like PowerDVD's codec may have become faulty/outdated?  or maybe it is something dealing with CSS?  when i use DVD Decrypter to rip the movie onto the hard drive, it does work in PowerDVD...

i will try your suggestions tonight and see what happens...thx!
0
 
LVL 1

Assisted Solution

by:seelus
seelus earned 100 total points
ID: 16956825
The ripped movie is working because the codec it uses is different from original DVD format. That is the reason you are able to choose the movie quality/file size during the ripping process.

Regards,

Sreejith S {email removed by Callandor}
0
 
LVL 1

Author Comment

by:devildog2k
ID: 16987643
hmm, started working but not sure why, will split points...thx for help!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now