?
Solved

ACT! 6 replaced disk now can't see attachments

Posted on 2006-06-20
1
Medium Priority
?
308 Views
Last Modified: 2013-11-24
Scenario:

disk e:\data mapped to users e: drive at login.
Database and all attachments under e:
Disk getting full, therefore added new drive, closed all act clients and apps.  renamed existing e: to J:
Formatted new drive and named e:
Restored from tape all existing e: contents to new drive.

Now the act db opens ok, all the contacs and histories are there, however when trying to open an existing attahcment getting error:-

"The attached file could not be found.  The attachment could not be opened.  If this is an email attachment please verify that the email directory is correctly set in preferences"

I have checked tha the file exists in the location that ACT! thinks it is and tha the permissions on the share are correct.  It is a pdf file by the way.

This is happening on all attahments in all records!

Help....
Jeff
0
Comment
Question by:jlevene22
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 7

Accepted Solution

by:
SStroz earned 375 total points
ID: 17024789
Jeff,

In ACT! version 6 the attachment name is "hard coded" into the history item.  Example:  E:\ACTDATA\Attachment\123.pdf

If you are in the ACT! database and you double-click that attachment and it doesn't open - it means that ACT! can't access the path (E:\ACTDATA\Attachment\)

It's as simple as that.  I would recheck all of your network security, connections, permissions, etc.

Watch for machine names included in the attachment name:  \\server1\actdata\attachment\123.pdf
Those have to be changed with programming or utilities.


Steve
0

Featured Post

Learn how to optimize MySQL for your business need

With the increasing importance of apps & networks in both business & personal interconnections, perfor. has become one of the key metrics of successful communication. This ebook is a hands-on business-case-driven guide to understanding MySQL query parameter tuning & database perf

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Oracle Apps Profiles option: A user profile is a set of shifting options that alter the way one runs an application. A value is set for each option under the user's profile when the Oracle application user logs on to any responsibility or changes…
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question