ACT! 6 replaced disk now can't see attachments
Posted on 2006-06-20
disk e:\data mapped to users e: drive at login.
Database and all attachments under e:
Disk getting full, therefore added new drive, closed all act clients and apps. renamed existing e: to J:
Formatted new drive and named e:
Restored from tape all existing e: contents to new drive.
Now the act db opens ok, all the contacs and histories are there, however when trying to open an existing attahcment getting error:-
"The attached file could not be found. The attachment could not be opened. If this is an email attachment please verify that the email directory is correctly set in preferences"
I have checked tha the file exists in the location that ACT! thinks it is and tha the permissions on the share are correct. It is a pdf file by the way.
This is happening on all attahments in all records!