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ACT! 6 replaced disk now can't see attachments

Posted on 2006-06-20
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Last Modified: 2013-11-24
Scenario:

disk e:\data mapped to users e: drive at login.
Database and all attachments under e:
Disk getting full, therefore added new drive, closed all act clients and apps.  renamed existing e: to J:
Formatted new drive and named e:
Restored from tape all existing e: contents to new drive.

Now the act db opens ok, all the contacs and histories are there, however when trying to open an existing attahcment getting error:-

"The attached file could not be found.  The attachment could not be opened.  If this is an email attachment please verify that the email directory is correctly set in preferences"

I have checked tha the file exists in the location that ACT! thinks it is and tha the permissions on the share are correct.  It is a pdf file by the way.

This is happening on all attahments in all records!

Help....
Jeff
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Question by:jlevene22
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1 Comment
 
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SStroz earned 375 total points
ID: 17024789
Jeff,

In ACT! version 6 the attachment name is "hard coded" into the history item.  Example:  E:\ACTDATA\Attachment\123.pdf

If you are in the ACT! database and you double-click that attachment and it doesn't open - it means that ACT! can't access the path (E:\ACTDATA\Attachment\)

It's as simple as that.  I would recheck all of your network security, connections, permissions, etc.

Watch for machine names included in the attachment name:  \\server1\actdata\attachment\123.pdf
Those have to be changed with programming or utilities.


Steve
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