Failed to open the default message store using the MAPI profile "BlackberryManager"
Posted on 2006-06-20
I am in the process of installing a Windows 2003 SP1 server that will be a dedicated Blackberry Enterprise Server. I have successfully registered for and downloaded the Blackberry Enterprise Server Express 4.1 software for Microsoft Exchange from the vendor.
I installed Windows 2003 SP1 and then Exchange 2003 System Manager SP1. This is the same SP as to what is on my Exchange server. I am able to logon to the domain and use Exchange System Manager to perform administrative tasks on my separate Exchange server.
I then logged on using the domain Administrator account and began the installation process for BES. According to the initial setup screen it was quite happy with the MAPI settings and could see my Exchange server. Everything went smoothly in that it was happy with my product/authentication/CAL keys and I was able to successfully see the host via port 3101.
The installation appeared to have completed successfully.
However, when I go to run the Blackberry Manager program, I get the following message at startup:
"Failed to open the default message store using the MAPI profile "BlackberryManager". Please review the log for details. You will not be able to send messages from the Blackberry Manager by email".
In the Blackberry installation guide, in section 3, there is a section on "Configuring your environment". I have followed these instructions to the best of my ability but they are not exactly high in detail. I am assuming that I have not configured Microsoft Exchange permissions for the service account properly but I can't see how to do this in detail.
Does anybody have any ideas as to what is causing the message I am getting and how I can perform the steps on page 24 of the guide, namely:
1. Set Exchange View Only Administrator permission with Administrative Groups as the minimum access level
2. Set Send As, Receive As, and Administer Information Store permissions at the server level
It would be helpful also if someone could provide me with details on how to set the Microsoft SQL Server permissions as well, as per page 25 of the installation guide.
I am also assuming that the BESAdmin account that needs to be created is basically so that you do not have to use the domain Administrator account for the BES stuff? Have I mucked things up by installing all this as domain Administrator? Do I need to do anything in SQL to change things to BES rather that domain Administrator?
Thanks very much!