Outlook closes without reason

Posted on 2006-06-20
Medium Priority
Last Modified: 2010-04-08
Outlook 2003 locks up without warning or closes, sometimes quickly reopens.  Other times goes into some sort of busy time, never coming back.  I have to close and reopen.  Other times in the middle of writing an email it just closes and the email goes away.  Many times when dragging and dropping emails into outlook subdirectorys it will close.  
Question by:Wes_McBride
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
LVL 97

Expert Comment

ID: 16947644
Greetings, Wes_McBride !

Sounds like a program is interfering with Outlook or an Outlook file is corrupt.

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Best wishes!

Author Comment

ID: 16947724
Thank you will try that.
LVL 17

Expert Comment

ID: 16947909
If the above does not help, do the following. Search for and rename the hidden files outcmd.dat and extend.dat. Then through control panel > add remove programs-run a detect and repair on the entire office installation. Afterwards, if you had not done so, run the latest office 2003 service pack. Then check.
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!


Author Comment

ID: 16948471
I will have to reload apparently.  This did not work.  I may have a bad load, as this started shortly after I got a new computer, I used a third party addin called Qurp to catch spam, I thought it was that but I have uninstalled it and nothing.  
LVL 17

Expert Comment

ID: 16948514
If you plan to reinstall, make sure that any other integrated programs are removed as well prior to the re-install.

After re-installing office, update the latest office service packs as well.

Author Comment

ID: 16948553
Okay, thanks.  
LVL 97

Expert Comment

ID: 16975516
>> I used a third party addin called Qurp to catch spam, I thought it was that but I have uninstalled it and nothing. >>

Did you go to the Addin Manager that I posted above to disable the Qurp addin from Outlook?

If you reload, do you mean reinstall Outlook?  Make sure to follow the instructions that I posted on
06/20/2006 05:25PM PDT

Author Comment

ID: 16975634
I did.  I have not reloaded yet.  It is as bad or worse, so I will have to reload, I am considering reloading and reformatting the whole computer.  I thank you for your time and efforts
LVL 97

Accepted Solution

war1 earned 750 total points
ID: 16976070
A program is interfering with  Outlook.  Use Process Explorer to see what is happening

Open Outlook, and look at Process Explorer which program is active in closing it.

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Changing a few Outlook Options can help keep you organized!
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question