What is a Digi C/Con-16 and can it interface with a Windows XP Computer?

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Ok....here is the complete story.

 About a month ago we got a call from a client (Opthamologist) that all we do for them is keep 2 Laptop computers with Win Pro connnected wireless and clean.  The rest of their office is some sort of Unix based network....with about 15 workstations and under service contract with another vendor. It seems one of their computers...a Windows 2000 Computer  with  a propritary camara system that takes pictures of your eye  had slowed up and they wanted to know if there was anything we could do. We told them to buy a new computer from their vendor as this one was not just worth the time as it was just too old.  It should be noted that this computer had a few shared folders that were being accessed by 2 other Windows 2000 computers in the shop.  We did not take notice of how it was connected to the network....ie location of the jack.

We got a call today saying that the tech from the company that sold them the computer/cam system cannot get it to connect to the other 2 computers and he was giving up...could not even find the switch....hub.

We came in and could not get the computer/cam computer to pull an IP. It was plugged into a jack in the wall. We checked the pjack with another computer (known good) and same...no ip.  I then went looking for the router.  Found it buried in a shelf..but it is the Digi C/Con-16. This is a Serial Port concentrator.  So I put a tracer on the jack in the wall to see if I can get a signal trace back to the Digi unit...no luck.

I then plug my known good laptop into the ethernet jack of one of the other comptuers that were sharing files...pull an IP right away.


So...

Is there anyway you can connect a windows computer to the Digi Thing?....and use it as a hub?  If not....should I start looking for another hub in the place?  I have looked around the old/new comptuer area to see if I see any other jacks or cables to give me a clue how the old comptuer was networked before...but I dont see anything.

I dont know if the earlier computer had a special board that allowed it to connect  to the digi "hub" concentrator.  I am really stumped and I dont want to go back unitil I know what the Digi unit does and can it be used as a hub for a Windows comptuer. Because then I think I have to start looking for another hub in the place..but I dont want to insist on that..and look stupid if it turns out a Windows comptuer can be connected to the Digi unit.

Did I make this clear? I need to provide shares on the new system to allow the other 2 WIN 2000 computers to access the picture files...but I dont think they are connected by the Digi Concentrator..

Anyways...I need this help ASAP....it has really got me stumped. I have looked all over for another hub....and if it is there...it must be in the celing area...and it is a very big building.

thanks..

I even went and put a sound tracer on the windows 2000 units jack...and tried to find the sound back at the Digi unit and did not get a sound trace.
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Commented:
The digi box is exactly what you said, a serial port concentrator.  There is a PCI card that goes along with it and it adds up to 16 serial ports per digi box to the computer it is hooked it up to.  For instance at one of our clients they are using it to hook 16 modems up to a PC that answers calls from portable inventory computers.  It is not a network device, so, unfortunatly you are going to need to keep looking for the switch/hub that connects the other two computers.

Commented:

yes
Digi C/Con-16 and can be interfaced with a Windows XP Computer.

Reps

Author

Commented:
interfaced how do you mean? lukeca says it is not a networking device and can't be used to connect two windows computers together. if two computers were connected to the digi box, could they connect in any way with each other? or does only one computer connect to a digi box at a time? in either case would we need a pci card for each computer connected?

Author

Commented:
Wait...it is late..I just reread my post...
Of course the other Unix computers are connecting to the Digicon....but if you plug in 3 windows computers into it....will they be networked....like it was acting like a hub or switch?

Lukeca says it is not a "hub" for windows....
Ded9 says you can....

Lets clarify....

Commented:
www.digi.com
or call their helpdesk
to confirm

Reps

Author

Commented:
I have tired to call Digi, they have not got back to me....and been to the website. Neither was a help.  Anybody have any more direct experience?

Commented:
only the techsupport can reolve your question

lets see if any other experts in EE can shed a light a this topic

Reps
Commented:
Well to clarify what  I said earlier, yes the digi can be connected to a windows PC, it can be connected to anything with a PCI slot, but it provides serial ports, now all those unix boxes could be using some sort of serial connection to a main server or something, but I'm like 99% sure that the digi box does not act as a network device.  Anyway you said you tried to trace the line back to the digi and couldn't find the trace, I still think you need to keep looking for a hub/switch somewhere.  Do they have internet access at this Doctor's office?  Can you find their cable/dsl modem, or their internet firewall if they have one, that would need to be plugged into the same switch, maybe it can help you find it.

Author

Commented:
The solution to this was as follows.

I was trying to trace the network connections on the 2 computers back to the digi hub...when in fact they only went back to the room where the photography computer was all along.

So as I see it....whoever removed the old computer did not realize that there was some sort of hub either mounted on the computer...or sitting next to it. When they sent that photo computer back for replacement...they also sent the hub and wiring...or somebody may have stole it when it was sitting there all alone. Either way it was not in the room. All I had were 2 ethernet ports on the wall. The company that makes the photo computer never returned the hub they MUST have got....

In any event...here I am looking for a another hub in the building...but it was gone.  I was trying to find something that did not exsist anymore.

So I put a hub/switch in the Photo room...ran patch cables to the 2 network outlets in the wall (these both went back to the other two computers). Hooked up the photo unit to the switch...set up static IP addresses and it was all up and working.

Now ...this sounds simple in hindsight...but I never thought to try and trace those lines back to the photo room. It was only after thinging like Spock in one of the Star Trek movies. If the all the possible solutions dont make sense...think of the impossible ones. That is when I thought the comptuers were being magicially connected by and invisible hub...that is when I said...if it is invisible...then it is not there....and I traced the lines again.

I had 3 techs telling me there was NOTHING else in the photo room....NOTHING...Who was I to argue with somebody that is in the room every day.  It just did not come to me until later...when I started to look at the impossible.

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