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Outlook 2000

Posted on 2006-06-21
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Last Modified: 2010-04-08
I have a user that needs to click on an existing email in order to receive new emails. I know there is a fix for this, but I cannot remember. Can you shed some light?
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Question by:shvnetops
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by:upul007
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There were several causes for this. Try running a detect and repair through outlook help first. If no joy, update all office 2000 service packs. There is up to sp 3 i think. Then retry. Only exception to this is if you use norton. Log onto the www.symantec.com site and use the support tool to diagnose the issue or the standard self help option.
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by:shvnetops
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Did that, still the same.
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by:upul007
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If your operating system is XP, then this links provides a reason as to why this may occur. http://support.microsoft.com/kb/815052/en-us

If it is not XP, please provide more info.
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by:shvnetops
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Did that, still the same
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by:upul007
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Sorry but I am not sure why.
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by:upul007
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Whats the virus guard you use?
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by:shvnetops
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Symantec AntiVirus 10.
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upul007 earned 500 total points
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I saw an article that had mentioned a similar issue on the site www.symantec.com whilst I was using the self support feature under the SUPPORT menu. Appreciate if you could use the online diagnostic tool on the same page to check your pc. I had provided the same above but it had not helped you. Please use the online manual support and run through the articles to check.

A way to confirm that it is indeed symantec's Norton product is to start outlook in safe mode. At start > Run - type outlook /safe and do the test. Make sure that the user had not checked emails for a while when you do this. Disabling Norton prior to this being done would be good but not recommended.
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