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compaq presario 1670 memory reported at 16 Mb instead of 64

rdaves
rdaves asked
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Last Modified: 2013-11-10
Hello
I have recently sold a Compaq Presario model 1670 on EBay.  When I checked it out before shipment, I ran Belarc Advisor and saw that this computer had 64 Mb of memory installed.  Now, the purchaser has told me by Email that the machine reports only 16 Mb.  I have no idea what this person is doing to get this number.  My question is this:  Is it possible for a 64Mb memory chip to become defective and to have only 16 Mb available?
This computer comes with 64 MB SyncDRAM, upgradable to 192 MB.
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