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compaq presario 1670 memory reported at 16 Mb instead of 64

I have recently sold a Compaq Presario model 1670 on EBay.  When I checked it out before shipment, I ran Belarc Advisor and saw that this computer had 64 Mb of memory installed.  Now, the purchaser has told me by Email that the machine reports only 16 Mb.  I have no idea what this person is doing to get this number.  My question is this:  Is it possible for a 64Mb memory chip to become defective and to have only 16 Mb available?
This computer comes with 64 MB SyncDRAM, upgradable to 192 MB.
3 Solutions
No, if it is one module, the whole module fails.  If it's more than one module, one could have been jarred loose, and some could be taken by the onboard video.
have him run memtest86+ from :  http://www.memtest.org/      
this will identuify the Ram available, and errors if there are some.

how many dimms in how many mem slots?
if two or more & not the same type may cause 1 or the other to not read properly - test by using each dimm by itself
if only one then try putting into the other mem slot
rdavesAuthor Commented:
Sorry about abandoning this question.  The person I was trying to help has not stayed in touch with my, so there is nothing to accomplish and the specifics of the problem were never communicated to me.  My guess is that this person was not very computer literate..  

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