compaq presario 1670 memory reported at 16 Mb instead of 64

Hello
I have recently sold a Compaq Presario model 1670 on EBay.  When I checked it out before shipment, I ran Belarc Advisor and saw that this computer had 64 Mb of memory installed.  Now, the purchaser has told me by Email that the machine reports only 16 Mb.  I have no idea what this person is doing to get this number.  My question is this:  Is it possible for a 64Mb memory chip to become defective and to have only 16 Mb available?
This computer comes with 64 MB SyncDRAM, upgradable to 192 MB.
rdavesAsked:
Who is Participating?
 
CallandorConnect With a Mentor Commented:
No, if it is one module, the whole module fails.  If it's more than one module, one could have been jarred loose, and some could be taken by the onboard video.
0
 
nobusConnect With a Mentor Commented:
have him run memtest86+ from :  http://www.memtest.org/      
this will identuify the Ram available, and errors if there are some.

0
 
FriarTukConnect With a Mentor Commented:
how many dimms in how many mem slots?
if two or more & not the same type may cause 1 or the other to not read properly - test by using each dimm by itself
if only one then try putting into the other mem slot
0
 
rdavesAuthor Commented:
Sorry about abandoning this question.  The person I was trying to help has not stayed in touch with my, so there is nothing to accomplish and the specifics of the problem were never communicated to me.  My guess is that this person was not very computer literate..  

0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.