Solved

compaq presario 1670 memory reported at 16 Mb instead of 64

Posted on 2006-06-21
5
290 Views
Last Modified: 2013-11-10
Hello
I have recently sold a Compaq Presario model 1670 on EBay.  When I checked it out before shipment, I ran Belarc Advisor and saw that this computer had 64 Mb of memory installed.  Now, the purchaser has told me by Email that the machine reports only 16 Mb.  I have no idea what this person is doing to get this number.  My question is this:  Is it possible for a 64Mb memory chip to become defective and to have only 16 Mb available?
This computer comes with 64 MB SyncDRAM, upgradable to 192 MB.
0
Comment
Question by:rdaves
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 69

Accepted Solution

by:
Callandor earned 50 total points
ID: 16953528
No, if it is one module, the whole module fails.  If it's more than one module, one could have been jarred loose, and some could be taken by the onboard video.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 50 total points
ID: 16957582
have him run memtest86+ from :  http://www.memtest.org/      
this will identuify the Ram available, and errors if there are some.

0
 
LVL 14

Assisted Solution

by:FriarTuk
FriarTuk earned 50 total points
ID: 16957684
how many dimms in how many mem slots?
if two or more & not the same type may cause 1 or the other to not read properly - test by using each dimm by itself
if only one then try putting into the other mem slot
0
 

Author Comment

by:rdaves
ID: 17118937
Sorry about abandoning this question.  The person I was trying to help has not stayed in touch with my, so there is nothing to accomplish and the specifics of the problem were never communicated to me.  My guess is that this person was not very computer literate..  

0

Featured Post

Ready to trade in that old firewall?

Whether you need to trade-up to a shiny new Firebox or just ready to upgrade from whatever appliance you're using now, WatchGuard has the right appliance for you! Find your perfect Firebox today with appliance sizing tool!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question