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Outlook contacts show 'Untitled - Contact' in title bar

Posted on 2006-06-21
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Last Modified: 2012-06-27
I have a user who has several thousand contacts, and after exporting and reimporting his mailbox via a .pst file to fix some corrupted calendar entries, when he double clicks on a contact, the title bar shows 'Untitled - Contact' and it's driving him crazy, and in turn, driving me crazy.  Please advise how I can go about having the title bar display properly.  Thanks!
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Question by:VSI-O
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by:ParadiseITS
ID: 16954594
Sounds like when the export/import was done the field mapping was not done correctly.   Check the file you imported from and make sure the fields are matched up appropriately and try reimporting it...  The Full Name field is the one in question.
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by:VortexAdmin
ID: 16955172
Actually the File As field is the one in question but it gets that from the Full name field.  If you open a normal contact and remove the full name, you can still save it but you're prompted about the File As info.  Mapping the names to Full Name (instead of First name and Last name) should take care of it during import. You could also try mapping to the File As field though too.
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by:VSI-O
ID: 16956780
So, you're saying that I should try exporting the contacts,and re-import them, making sure I choose an option to map names as Full Name?  How do I do that?
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by:VortexAdmin
ID: 16956795
Yes.  What did you import/export them with originally?  Was all this done within Outlook?  There should be a section within the import wizard to match the fields.
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by:ParadiseITS
ID: 16959476
Yes, that is exactly what I was saying.
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by:VSI-O
ID: 16965809
Well, here's what I did to fix this.

I exported the contact to an Excel file, then reimported them, not changing any of the fields.  Worked like a charm.  Not sure exactly what happened, but it seems that starting clean was all that it needed.  Thanks for the help.
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by:ParadiseITS
ID: 16969523
That is weird... I had a feeling you had probably done it correctly the first time but the import just went a little weird on you... it happens... but that sounds like a cop-out answer :)
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by:htghtg
ID: 23515972
i have this problem and i think it was the plaxo tool sync that kept messing it up. i have since stopped using plaxo for this among other reasons.
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