Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Delivery reciept for message is not working?

Posted on 2006-06-21
14
Medium Priority
?
1,640 Views
Last Modified: 2013-11-15
I have weird problem with my exchange server. It is not sending delievery confirmation to outside user, if they check delivery reciept in Outlook. I have looked every where without any solution. They sender is getting following message. They messages are getting delieverd properly.

"Your message was successfully relayed to a system

that does not support delivery confirmations.

Unless the delivery fails, this will be the only

delivery notification."

Any suggestion

Thanks

0
Comment
Question by:sqazi786
  • 5
  • 5
10 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16956211
The message means what it says.
The server the message was delivered to doesn't support email receipts.
This is becoming more and more common as an antispam measure.

On a personal note, anyone sends me a message with a receipt request attached, then they don't get the receipt back. I destroy the receipt at the gateway as I feel they are offencive.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16956622
The questions remains, how can i allow it on our environment.

We have exchange 2003 SP2 environment with several hundered users. Is this functionality available in exchange.

IZAQ
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16959867
Your question doesn't make it clear whether you are receiving the message when sending out email, or outsiders receive the message when sending in to your server.

If it is the first one - then there is nothing that you can do.
If it is the second one, then the feature exists in Exchange - ESM, Global Settings, Internet Message Formats. Right click on the default and choose Properties. Click on the tab "Advanced". "Allow delivery reports" needs to be enabled.

If that option is enabled, then something else is triggering the message. If your email does not come in directly, then whatever server first receives the message will trigger the receipt.

As such, receipts across the internet cannot be relied upon.

Simon.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 

Author Comment

by:sqazi786
ID: 16960291
Thanks for quick response.

My Domain is xyz.com running Exchange 2003 sp2.

When outside (i.e. abc.com) users send message using outlook and check "delievery reciept requested" they get this messsage.

"Your message was successfully relayed to a system

that does not support delivery confirmations.

Unless the delivery fails, this will be the only

delivery notification."

The email messages are flowing fine both internally/externally. Its just the delievey confirmation reciept is not working for outside sender.

Internal delievery read and confirmation is working fine. I hope it makes it clear.

Thanks
IZAQ
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16960370
It always works inside, because Exchange is in control of the process.
Did you check the option above?

If so, then you have to start looking elsewhere.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16960865
The options was already checked.

I stopped Antivirus/ Symantec for Exchange and SPAm filter. I am still getting the same reply on Delievery reciepts
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16961825
Unfortunately, stopping those tools is not enough. You have to actually remove them. They will still be causing interference with the SMTP traffic.

The thing is though - you don't know which server is generating the message.
The receipt is triggered by SMTP message delivery. If the message could be going through a server that is triggering the message.
Another time I have seen the message be triggered is by a tool that takes delivery of the message, then drops the same message in to the pickup system for Exchange, rather than delivering it natively.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16962442
We have gateway exchange server that only send and recieve message from internet. This server has Symantec mail security, Brightmail, so it filter spam and virus before it deliever to back end servers. The global variable should work for all servers right.

Allow delievery resonse/NDR both are checked.

0
 

Author Comment

by:sqazi786
ID: 16962453
okay

how about i stop these delievery response to go out completely.

IZAQ
0
 
LVL 104

Accepted Solution

by:
Sembee earned 600 total points
ID: 16964384
Turning off the option in Global Settings will stop Exchange responding to them.

Simon.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question