Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Delivery reciept for message is not working?

Posted on 2006-06-21
14
Medium Priority
?
1,634 Views
Last Modified: 2013-11-15
I have weird problem with my exchange server. It is not sending delievery confirmation to outside user, if they check delivery reciept in Outlook. I have looked every where without any solution. They sender is getting following message. They messages are getting delieverd properly.

"Your message was successfully relayed to a system

that does not support delivery confirmations.

Unless the delivery fails, this will be the only

delivery notification."

Any suggestion

Thanks

0
Comment
Question by:sqazi786
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
14 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16956211
The message means what it says.
The server the message was delivered to doesn't support email receipts.
This is becoming more and more common as an antispam measure.

On a personal note, anyone sends me a message with a receipt request attached, then they don't get the receipt back. I destroy the receipt at the gateway as I feel they are offencive.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16956622
The questions remains, how can i allow it on our environment.

We have exchange 2003 SP2 environment with several hundered users. Is this functionality available in exchange.

IZAQ
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16959867
Your question doesn't make it clear whether you are receiving the message when sending out email, or outsiders receive the message when sending in to your server.

If it is the first one - then there is nothing that you can do.
If it is the second one, then the feature exists in Exchange - ESM, Global Settings, Internet Message Formats. Right click on the default and choose Properties. Click on the tab "Advanced". "Allow delivery reports" needs to be enabled.

If that option is enabled, then something else is triggering the message. If your email does not come in directly, then whatever server first receives the message will trigger the receipt.

As such, receipts across the internet cannot be relied upon.

Simon.
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 

Author Comment

by:sqazi786
ID: 16960291
Thanks for quick response.

My Domain is xyz.com running Exchange 2003 sp2.

When outside (i.e. abc.com) users send message using outlook and check "delievery reciept requested" they get this messsage.

"Your message was successfully relayed to a system

that does not support delivery confirmations.

Unless the delivery fails, this will be the only

delivery notification."

The email messages are flowing fine both internally/externally. Its just the delievey confirmation reciept is not working for outside sender.

Internal delievery read and confirmation is working fine. I hope it makes it clear.

Thanks
IZAQ
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16960370
It always works inside, because Exchange is in control of the process.
Did you check the option above?

If so, then you have to start looking elsewhere.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16960865
The options was already checked.

I stopped Antivirus/ Symantec for Exchange and SPAm filter. I am still getting the same reply on Delievery reciepts
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16961825
Unfortunately, stopping those tools is not enough. You have to actually remove them. They will still be causing interference with the SMTP traffic.

The thing is though - you don't know which server is generating the message.
The receipt is triggered by SMTP message delivery. If the message could be going through a server that is triggering the message.
Another time I have seen the message be triggered is by a tool that takes delivery of the message, then drops the same message in to the pickup system for Exchange, rather than delivering it natively.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16962442
We have gateway exchange server that only send and recieve message from internet. This server has Symantec mail security, Brightmail, so it filter spam and virus before it deliever to back end servers. The global variable should work for all servers right.

Allow delievery resonse/NDR both are checked.

0
 

Author Comment

by:sqazi786
ID: 16962453
okay

how about i stop these delievery response to go out completely.

IZAQ
0
 
LVL 104

Accepted Solution

by:
Sembee earned 600 total points
ID: 16964384
Turning off the option in Global Settings will stop Exchange responding to them.

Simon.
0

Featured Post

Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question