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Delivery reciept for message is not working?

Posted on 2006-06-21
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Last Modified: 2013-11-15
I have weird problem with my exchange server. It is not sending delievery confirmation to outside user, if they check delivery reciept in Outlook. I have looked every where without any solution. They sender is getting following message. They messages are getting delieverd properly.

"Your message was successfully relayed to a system

that does not support delivery confirmations.

Unless the delivery fails, this will be the only

delivery notification."

Any suggestion

Thanks

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Question by:sqazi786
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14 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16956211
The message means what it says.
The server the message was delivered to doesn't support email receipts.
This is becoming more and more common as an antispam measure.

On a personal note, anyone sends me a message with a receipt request attached, then they don't get the receipt back. I destroy the receipt at the gateway as I feel they are offencive.

Simon.
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Author Comment

by:sqazi786
ID: 16956622
The questions remains, how can i allow it on our environment.

We have exchange 2003 SP2 environment with several hundered users. Is this functionality available in exchange.

IZAQ
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LVL 104

Expert Comment

by:Sembee
ID: 16959867
Your question doesn't make it clear whether you are receiving the message when sending out email, or outsiders receive the message when sending in to your server.

If it is the first one - then there is nothing that you can do.
If it is the second one, then the feature exists in Exchange - ESM, Global Settings, Internet Message Formats. Right click on the default and choose Properties. Click on the tab "Advanced". "Allow delivery reports" needs to be enabled.

If that option is enabled, then something else is triggering the message. If your email does not come in directly, then whatever server first receives the message will trigger the receipt.

As such, receipts across the internet cannot be relied upon.

Simon.
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Author Comment

by:sqazi786
ID: 16960291
Thanks for quick response.

My Domain is xyz.com running Exchange 2003 sp2.

When outside (i.e. abc.com) users send message using outlook and check "delievery reciept requested" they get this messsage.

"Your message was successfully relayed to a system

that does not support delivery confirmations.

Unless the delivery fails, this will be the only

delivery notification."

The email messages are flowing fine both internally/externally. Its just the delievey confirmation reciept is not working for outside sender.

Internal delievery read and confirmation is working fine. I hope it makes it clear.

Thanks
IZAQ
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LVL 104

Expert Comment

by:Sembee
ID: 16960370
It always works inside, because Exchange is in control of the process.
Did you check the option above?

If so, then you have to start looking elsewhere.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16960865
The options was already checked.

I stopped Antivirus/ Symantec for Exchange and SPAm filter. I am still getting the same reply on Delievery reciepts
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LVL 104

Expert Comment

by:Sembee
ID: 16961825
Unfortunately, stopping those tools is not enough. You have to actually remove them. They will still be causing interference with the SMTP traffic.

The thing is though - you don't know which server is generating the message.
The receipt is triggered by SMTP message delivery. If the message could be going through a server that is triggering the message.
Another time I have seen the message be triggered is by a tool that takes delivery of the message, then drops the same message in to the pickup system for Exchange, rather than delivering it natively.

Simon.
0
 

Author Comment

by:sqazi786
ID: 16962442
We have gateway exchange server that only send and recieve message from internet. This server has Symantec mail security, Brightmail, so it filter spam and virus before it deliever to back end servers. The global variable should work for all servers right.

Allow delievery resonse/NDR both are checked.

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Author Comment

by:sqazi786
ID: 16962453
okay

how about i stop these delievery response to go out completely.

IZAQ
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Accepted Solution

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Sembee earned 150 total points
ID: 16964384
Turning off the option in Global Settings will stop Exchange responding to them.

Simon.
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