Windows 2003 server boots but screen is black/blank
Posted on 2006-06-21
Hi I have built a Windows 2003 PDC and it has been working fine. We purchased a UPS and installed it today, an APC product.
We installed the software that came with the UPS and it failed "starting server service" and hung. We terminated the application and looked in add/remove programs, the software was listed there.
We have tried to select the software in the add/remove panel and remove it, but the software reported unable to remove and mentioned a missing file.
We terminated the processes running in memory (PBS server) or something that the APC software used, still we were unable to uninstall the software.
We tried a reboot and the server rebooted, goes to the windows 2003 loading page then blank.... expecting the screen is just refreshing but nothing, a blank screen..... the HDD lights are still flashing.....
Try connecting to some of the share's that this server has and you can view then, move files etc etc, so it seems like the server is running, just a blank screen.
We issued a shutdown request from the exchange server to the PDC and it shutdown and rebooted. We have tried restarting to known last good state and still a blank screen.
We have also tried booting into safe mode, this worked, very very slow in responding though and we still could not uninstall the apc software having the same error. We have disabled the installed APC service from the services panel on the server and rebooted.... still a blank screen.
Currently we have rebooted the server, left it alone and see if eventually something will apear on screen...?
Can any one help, it has taken us 10 days to get this server up and running like clockwork but installing the APC software has really caused an issue which I have ran out of ideas to resolve.....?