disabled/enabled user and doesn't work

Posted on 2006-06-21
Medium Priority
Last Modified: 2010-03-06
We have Exchange 2003 on Server 2003 SP 2.  We have an employee who was let go of.  I disabled her account, reset the password (while it was disabled for some reason), then enabled it again.  When I try to logon to her account now in Exchange it will not work.  I have also tried sending her account e-mail and it bounces saying "The following recipient can not be reached".  I can log onto machines in the domain and view shares though.  Does anyone know how we can get back into her account.  We need to do this really bad, so I will give 500 points to whoever can get this.  Thanks in advance.
Question by:j0s3ph
LVL 104

Accepted Solution

Sembee earned 1000 total points
ID: 16956203
Thats probably cached information.
Exchange caches a lot of permissions and other settings - that cache is only flushed every couple of hours.

I never disable an ex-staff members' account. Change the password and then kick them off their machine will usually be enough.

(with Expert hat on)

Author Comment

ID: 16956217
I found that for some reason the mailbox rights had been changed and her user wasn't included.  I set her user with full permissions and it worked just fine.  I will give you the points. Thanks.

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