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Email Address showing up, but no account configured

Posted on 2006-06-21
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Last Modified: 2010-03-06
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i have a really strange problem. I have a user that shows up twice in our email address list, but under two different names. It kind of makes sense because the user has two active directory accounts; however, only one of them has an email address assoicated with it.. The other one is just an admin login.

example:

Smith, John ---- This one has an email address with the account
John Smith ----- This one is for administration purposes but does NOT have an email attached..

within the Exchange address list it shows both users... only one is valid and gets email... the other one 'John Smith' does not get email, but it will allow you to select it from the list...

HELP!
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Question by:robrussell
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Assisted Solution

by:amaheshwari
amaheshwari earned 1500 total points
ID: 16956031
Are you able to see any exchange tab in the properties of AD user John Smith .
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Author Comment

by:robrussell
ID: 16956042
Nope... It's really strange... When I click on Exchange tasks it asks if I want to "create a mailbox".
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Accepted Solution

by:
amaheshwari earned 1500 total points
ID: 16956077
While right clicking on AD user what are the options coming to you.Are they here: Create mailbox ,Establish Email  Address and remove exchange attributes?
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Author Comment

by:robrussell
ID: 16956084
Yes, that's excatly what my options are..
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