Email Address showing up, but no account configured

all:

i have a really strange problem. I have a user that shows up twice in our email address list, but under two different names. It kind of makes sense because the user has two active directory accounts; however, only one of them has an email address assoicated with it.. The other one is just an admin login.

example:

Smith, John ---- This one has an email address with the account
John Smith ----- This one is for administration purposes but does NOT have an email attached..

within the Exchange address list it shows both users... only one is valid and gets email... the other one 'John Smith' does not get email, but it will allow you to select it from the list...

HELP!
robrussellAsked:
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amaheshwariConnect With a Mentor Commented:
While right clicking on AD user what are the options coming to you.Are they here: Create mailbox ,Establish Email  Address and remove exchange attributes?
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amaheshwariConnect With a Mentor Commented:
Are you able to see any exchange tab in the properties of AD user John Smith .
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robrussellAuthor Commented:
Nope... It's really strange... When I click on Exchange tasks it asks if I want to "create a mailbox".
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robrussellAuthor Commented:
Yes, that's excatly what my options are..
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