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Palm tx and linksys router

Posted on 2006-06-21
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Last Modified: 2010-08-05
I just got a palm tx. But I can't get the wi fi to connect with my router, a Linksys Wireless-G (Model WRT54G.v3). Suggestions?
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Question by:Gruntius
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by:b0lsc0tt
ID: 16957317
Gruntius,

Do you have MAC filtering enabled on the router?  If so you will need to add the Palm's MAC address to the router allow MAC's.

Do you have broadcast SSID turned off on the router?  If so, you will need to manually set up the connection in the Palm.  The router is not broadcasting so it will not show up in a scan.  However you can set up the connection manually and specify the SSID and any encryption info at the same time.  Then the Palm will find the connection.

Do you have any encryption enabled on the router?  If so, what kind.  Make sure that you enter the key correctly in the Palm and that it supports the encryption method the router is using.

Let me know if you have any questions or need more information to use this.  Please reply with answers to the questions above if you do need details or still have a problem.

b0lsc0tt
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by:b0lsc0tt
ID: 16957350
I haven't been able to verify this yet to my satisfaction but I believe the TX uses 802.11b and only minimal encryption.  I believe your router is compatible with 802.11b devices but if you are using stronger encryption you may need to upgrade the TX software.  If you think this may be the problem then this program (http://www.palm.com/us/software/esu/index.html) could be a solution.

I will try to verify this.  Of course let me know if you have a question or need more information.

bol
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by:Gruntius
ID: 16960078
BOlscOtt,
My router, as I understand is compatible with 802.11b. I think the solution somewhere in the first set of question you asked. My answer to all of your questions, I don't know. This router has on online utility, which, of course, I can't at this time get to. It's located at IP 192.168.1.1 but my pc refuses to go there. Apparently I need to set up a static address with this address as the default gateway in the internet protocal in my windows  Xp. But finding a static address is my next issue. Right now the router is in default mode.
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by:b0lsc0tt
ID: 16961620
So you don't have a computer connected to the router at this time?  For an easier initial set up of the router I recommend that you connect a PC to it using an ethernet cable, if possible.  I believe that model has ports in the back for cable connections and using the cable should allow you access the router's web based utility.  That utility can be access by typing 192.168.1.1 into your browser.  Use the login information that they provided in the instructions (I believe it is normally admin for the password and you leave the user name blank).

If the computer does not seem to find the router to get a valid IP then you can manually assign it 192.168.1.100 for an IP, 255.255.255.0 for a subnet mask, and 192.168.1.1 for the gateway.  This is done by going to Network Places, clicking on Network Connections, right mouse clicking on the connection and choosing Properties.  On the Properties window you should highlight the TCP/IP adapter and then click the button for Properties.

If you still can't access the router with any computer, possibly because of security settings already on the router, then you will need to follow the router's instructions to do a hard reset.  This should clear the settings and take it back to factory defaults (no security or filtering).  You should then be able to access it, set it up, and get the information you need to set up the TX.

Let me know if you have questions or if I can help with more details.  I don't have access to the router model you have but I am familiar with Linksys and I believe I have worked with that router before.

P.S.  I picked up a TX a couple of weeks ago and love the wifi feature.  Once you get pass this set up you should love it too.

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by:Gruntius
ID: 16962879
Still can't link to the utility. I think that's because when I put the IP addresses, it also calls for Primary and alternate DNS address. I could not get this to work automatically. If this is the problems how do I get such addresses? If this is not the problem then I'll do the hard reset you suggest, unless you've got some other ideas.

Thanks for you comments on the TX. I like mine as well. BTW do you know if the TX has a voice recording function?

gruntius
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by:Gruntius
ID: 16962896
Yes, my router is hooked up by the ethernet adapter.
Gruntius
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by:b0lsc0tt
ID: 16963030
When using IP address the DNS servers are not used or needed, no domain to resolve.  You can leave the setting at Obtain Automatically.  Your router will need the servers entered in its set up or will need to get the information from your ISP through the connection (e.g. if your connection is PPPoE).

What do you mean you can't link to the "utility"?  Are you talking about accessing the router using your browser?  Open a command prompt and type "ipconfig /all" (no quotes).  What is the resulting IP, subnet mask, and gateway?  Do you have entries for other adapters or other protocols?  Next, at the command prompt try to ping the router by typing "ping 192.168.1.1" (no quotes).  What is the results?  The router should respond if your computer can access it.  If no response and your connection settings look good then try to ping your adapter by typing "ping 127.0.0.1" (no quotes).  Was there a response?

Do you have any computers that are accessing the router?

The TX does not have a voice record function, at least it doesn't come with one.  I have not seen an upgrade option either.  I almost got the LifeDrive for that and some of the other added features but decided to stay away from it. :-)

bol
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Author Comment

by:Gruntius
ID: 16963795
By "utility" I mean accessing the router via the brower.
Here are the results

Re: ipconfig/all
IP 216.xx.yy.zzz
subnet 255.255.252.0
default 216.xx.ww.1

DHCP server 216.xx.xx.xx
DNS servers 216.xx.xx.xx and others.

{IPs sanitized by BooMod July 22}

Re: pinging 192.168.1.1. Result nothing.
Re pinging 127.0.0.1  --four requests with four replies.

Now that's the normal mode. I then changed the inet protocol to 192.168.1.1 and the subnet and default to your prior suggestions then ran ipconfig/all. results the new numbers. I pinged 192. etc. No reply.

My laptop used to access the router. But I've lost the adapter card. Then I had to reinstall the OS for other reasons. So I haven't accessed the router with the laptop for about a year. But it was working.  

Also I see that with both set of numbers under the "windows ip configuration" it says "no" to "routing enabled."

Gruntius

PS I wonder whether I should have gotten the Dell Axiom instead. Please assure that getting the TX was the better deal. Then again apart from this wireless issue, I am quite pleased with it.
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by:b0lsc0tt
ID: 16964442
Do you have Internet access on that computer?

Were the first results from the "automatically obtain" option or had they been manually set in the connection's TCP/IP properties?  It sounds like you confirmed, by running ipconfig again, that the computer's IP, etc were changed after setting the IP, etc to 192.168.1.100, etc.  If the computer did change and you were not able to connect to the router then either it is using a different IP or has some other issue.

The IP address from the first results is actually in the range of public IP's.  Could that be the IP you ISP assigned to you to use for a static Internet connection, like DSL?  What type of Internet connection do you have?

If the first results were from manually entering them then go back to the TCP/IP properties for the connection and choose the options to automatically obtain for both IP/gateway/subnet and for DNS.  Then restart your computer, run ipconfig, and see what the results are.  Look at the gateway setting and try to access it using your browser to see if the router is using a different IP.  If it was assigned an IP in the public range for its internal use then you should change that.  If this doesn't work or if you want to just skip this step, then you can try to do a hard reset of the router.

Two other factors that could cause a problem are a bad ethernet cable or a bad port in the router.  If you are using a homemade cable or it had been pinched, bent, or abused in some other way then you can try using a different cable.  The bad port is probably least likely but you could try plugging into another port, I believe your model has 4 LAN ports.

Let me know if you have questions about any of this.  I do not have personal experience with the Dell Axiom.  I will look it up again to refresh my memory but if it offers wifi then I did research it.
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by:b0lsc0tt
ID: 16964839
Just a side note - I think you would have this same problem setting up the Dell Axim.  I looked it up again and for what I wanted it was not worth the price.  I needed wifi which was not on the entry level model.  The middle model (X51 520) closely compares with the TX in features but costs $100 more.  It seems that it may have a few features that the TX doesn't have, voice recording & removable battery to name two, but they were not important to me at this time.  I don't know that the display is as good as the TX's or that it will rotate.
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by:Gruntius
ID: 16965285
Yes my laptop does access the inet. To do so I simply plug the same ethernet/internet cable into it that plugs into my router. I unhook the cable from the router and plug it into the computer. This by passes the router and It works fine.  I ran an ipconfig on it and got the same numbers. And the 192....doesn't work either.  

The first results were not manual but automatic. They, I think, were the numbers given by isp. I have a cable hookup. I did a restart on my computer and did an ipconfig. Same results. I ran the gateway 216.xx.yy.1 {BooMod} in the brower per your recommendation. Results: connection refused. What does this mean? I did the same with laptop, by passing the router with no connection.  

You wrote: "If it was assigned an IP in the public range for its internal use then you should change that." I'm not sure what this means.

As far as cable/port. They seem to be in good shape. I use this router all the time. Oh yes, I forgot. I also hook my XBOX 360 to one of the four ports on the back of the router. It has worked fine wehn I game online.

I did a reset, which, according Linksys instructions, puts the router back to factory default. Result. The TX does not detect the network. However, I can still browse the net with no problem on the PC.

I'm wondering if I need to do something else on the TX side?

Thanks for your comments on the TX vs. Axim.

Note: I've changed the point value.

Gruntius
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b0lsc0tt earned 500 total points
ID: 16965638
Thanks for the increased points!

When you reset the router did you hold the button in for over ten seconds?  That is what is required for a factory reset and not just a soft reset.

The IP address, 216.xx.xx.161 (I have edited the ip since it is a public ip and shouldn't be posted on the Internet), is from your Internet provider.  Can either of your computers connect to the Internet when connected to the router?  The cable from your modem should still be plugged into the router and you should use a separate cable to plug the computer in to one of the numbered ports in the back.  When it is connected in this method then make sure that the connection's TCP/IP properties are set to "obtain automatically" and then restart the computer and run the ipconfig command.  The IP setting should not be the 216.xx.xx.161 but hopefully 192.168.1.xxx.  If so, then try again to access the router using your browser.

Once you access the router you can look at its settings to make sure that wireless is enabled, broadcast enabled, check for encryption settings (if any), and see if MAC filtering is enabled.

You should not have to do anything on the TX side, unless you are using some type of encryption and you will need to get that info from the router.

Thanks for the information you have been providing.  The key seems to be the router.
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Author Comment

by:Gruntius
ID: 16966344
bOL,
Thanks for your help. I figured out the problem only after the process of elimination following your instructions. I simple unplugged the router, repowered it, noticig this time that the WLAN light was on whereas before it was not. The TX wifi is working like a charm.
Thanks
Gruntius
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by:b0lsc0tt
ID: 16970593
Your welcome!  I'm really glad that you got it going and that I could help.  Thank your for the grade, the points and the fun question.  Enjoy your TX and the wifi.

bol
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