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Veritas Backup Exec 8.6 - 'Access Denied to Directory' error when backing up Microsoft Exchange Mailboxes

Posted on 2006-06-22
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Last Modified: 2010-04-13
Background

Yesterday evening, I replaced a backup drive for one with a higher capacity on our Windows 2000 server.
Being a clever little so-and-so, I thought I'd change the backup settings.
Previously the backup routine had simply backed up the contents of the individual drives on the server.
However, I added the following selections:
 - System State
 - Microsoft Exchange Directory
 - Microsoft Exchange Information Store
 - Microsoft Exchange Mailboxes

Problem

After running the backup last night, it reports "Job Failed" on my e-mail acknowledgement.
The log reports the following (the failure is in the 3rd section):

======================================================================

Media Name: "Media created 21/06/2006 22:45:07 "
Backup of "\\WIN-2000-SERVER\Microsoft Exchange Directory "
Backup set #1 on storage media #1
Backup set description: "Daily"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 21/06/2006 at 23:32:34 .

Backup completed on 21/06/2006 at 23:32:40 .
Backed up 1 Exchange Server store(s)
Processed 8,405,298 bytes in  6 seconds.
Throughput rate: 80.2 MB/min
----------------------------------------------------------------------

Media Name: "Media created 21/06/2006 22:45:07 "
Backup of "\\WIN-2000-SERVER\Microsoft Exchange Information Store "
Backup set #2 on storage media #1
Backup set description: "Daily"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 21/06/2006 at 23:32:40 .

Backup completed on 22/06/2006 at 00:30:17 .
Backed up 1 Exchange Server store(s)
Processed 15,049,196,136 bytes in  57 minutes and  37 seconds.
Throughput rate: 249.1 MB/min
----------------------------------------------------------------------

Media Name: "Media created 21/06/2006 22:45:07 "
Backup of "\\WIN-2000-SERVER\Microsoft Exchange Mailboxes "
Backup set #3 on storage media #1
Backup set description: "Daily"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 22/06/2006 at 00:30:17 .
Access denied to directory ?.
^ ^ ^ ^ ^

Backup completed on 22/06/2006 at 00:30:20 .
Processed 0 bytes in  3 seconds.
Throughput rate:  0.0 MB/min
----------------------------------------------------------------------


Any idea how to resolve this so that the mailboxes get backed up?
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Question by:Beamson
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Redwulf__53 earned 1000 total points
ID: 16958324
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by:Beamson
ID: 16958398
Probably the fastest, most concise answer I've had yet which works - thanks!
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Expert Comment

by:Redwulf__53
ID: 16958703
Thanks for the feedback and good luck.
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