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Logitech G7 mouse - settings reset to default on startup!

Posted on 2006-06-22
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Last Modified: 2008-01-09
Hi,

I have a Logitech G7 mouse and I have it on the 2000dpi setting. However, when I restart the computer the mouse resets to default settings (i.e. the 800dpi setting).

Sometimes, if I give it some time, it does go to 2000dpi as it should. However, other times it takes a long time to do that and sometimes it STAYS at default settings, and in order to fix it, I click the button under the mouse. Nevertheless, this is not practical.

Any help would be appreciated.
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Question by:m3lis
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Expert Comment

by:Callandor
ID: 16959724
Have you tried reinstalling the mouse driver?
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Author Comment

by:m3lis
ID: 16959760
Yes. I even tried previous versions of the driver with no luck.
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Expert Comment

by:Callandor
ID: 16959902
Any chance the batteries are intermittent and are causing glitches?  Swap them to check.
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Author Comment

by:m3lis
ID: 16959981
No that is not it. Firstly, this mouse uses one square Lithium (I think) battery. I have two of them and none has any problems. This problem, I believe, is either because of the OS or because of the mouse's software, i.e. not a hardware problem.
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Expert Comment

by:Callandor
ID: 16960071
Do you have the option to change the channel it operates on?  I wonder if it is picking up interference from other equipment and interpreting it as a resolution setting command.
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Author Comment

by:m3lis
ID: 16960149
I do NOT have the option to change the channel.

However, I used to have a mouse and keyboard (a kit) that used one receiver for both, and when I got this mouse I just removed the batteries out of that mouse but left the keyboard and their receiver as is.

Nevertheless, I dont think its a frequency issue, as the mouse works perfectly, apart from this on startup. By the way, it also does the same problem when it is left for a lot of time inactive, i.e. without moving it.

Again, I believe this is a software-side issue.
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LVL 69

Expert Comment

by:Callandor
ID: 16960305
Did this mouse come with it's own receiver?  If so, put it in, even though the old one seems to work.  It only takes a slight incompatibility to cause problems like the one you are seeing.
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Author Comment

by:m3lis
ID: 16960372
No sorry you misunderstood. I use this mouse with its own receiver, I just kept the other one on too so I can operate the (old) keyboard.
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LVL 69

Expert Comment

by:Callandor
ID: 16960563
So the old receiver is expecting to get a keyboard signal and a mouse signal, but the new receiver is strictly a mouse signal receiver?  When you mix and match components this way, you can get incompatibilities.  I would try it the way it was designed to be used; G7 mouse with its receiver and a PS/2 keyboard.  If this works without error, the problem is using both receivers at the same time.
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Author Comment

by:m3lis
ID: 16960695
When I bought it I also tested it on my other pc with ps/2 keyboard and it did the same thing.
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Accepted Solution

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Callandor earned 20 total points
ID: 16960817
There are very few options left.  If it doesn't work with a PS/2 keyboard, I see the choices as:
- buggy drivers (possible with a new product, and nothing left to do)
- incompatibility with your motherboard (try it on another machine with a different motherboard)
- corruption in OS (repair the OS and reinstall drivers)
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Author Comment

by:m3lis
ID: 16962067
The other computer I used it on had another motherboard and it worked. Also, I have formatted & reinstalled windows since I bought it and still have the problem. This leaves us with option one, and I kinda agree with you. Thanks anyway.
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