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Message transferred to unauthorized through SMTP

Posted on 2006-06-22
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Last Modified: 2013-11-15
A user is complaining that email is not reaching an intend receipient. The address is a good address and has been used successfully in the past.  In the message tracking center I get the following output:

6/22/2006 8:41 AM  SMTP Store Driver:  Message Submitted from Store
6/22/2006 8:41 AM  SMTP: Message Submitted to Advanced Queuing
6/22/2006 8:41 AM  SMTP: Started Message Submission to Advanced Queue
6/22/2006 8:41 AM  SMTP: Message Submitted to Categorizer
6/22/2006 8:41 AM  SMTP: Message Categorized and Queued for Routing
6/22/2006 8:41 AM  SMTP: Message Routed and Queued for Routing
6/22/2006 8:41 AM  SMTP: Started Outbound Transfer of Message
6/22/2006 8:41 AM  Message transferred to unauthorized through SMTP


I've done a search and cannot find anything on 'unauthorized through SMTP'.  When I send a test message to the user and request a delivery receipt I get nothing back.

When I track the message I sent to the user as a test I get similar results highlighted above.

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Question by:xmouser
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Expert Comment

by:Sembee
ID: 16963607
That means their server has "unauthorised" in the SMTP headers. Message tracking shows what the the header says.

Simon.
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Author Comment

by:xmouser
ID: 16968223
So this is not an issue or problem with mail traffic?  When I see this the end user is complaing that the messages they have sent are not getting to the intended receipient.  Going back through the queues this particular site is the only one that I see 'unauthorized' listed.

Mike
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Accepted Solution

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Sembee earned 500 total points
ID: 16970488
Without an NDR of some kind, trying to find the problem is almost impossible. The message is being delivered to something - exactly what is difficult to say. Message tracking just records whats in the banner.

You would have to turn up SMTP logging to see what server the message was being delivered to, then get the recipient to ask their IT people to investigate what happened to the message. It could be that the message is being eaten by a spam filter.

Simon.
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Author Comment

by:xmouser
ID: 16970927
Beautiful.  Thanks.

Mike
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