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Xerox 8825 is not printing the graphics from PDF files

Posted on 2006-06-22
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Last Modified: 2012-06-13
Hello, we have a Xerox 8825 Wide Format copier/scanner/printer I asked a question about it previously which does not have any direct impact on this one but i am going to link it anyway for background information purposes.  http://www.experts-exchange.com/Hardware/Printers/Q_21476660.html I am using the driver listed there as http://download.support.xerox.com/pub/drivers/XRIP_AccXES_CNG/drivers/winxp/en/AccXES10.0_HPGL2_enu.zip  Basicly what is happening is our architect is e-mailing us PDF's and we need to print them and when i do print them the graphics are missing.  Like there is normally a render of a house as well as all the drawing markers and such.  Only the markers are pringing, also there are logos on it normally and there are no logos on the print out.  I am trying to print 1:1 24x36 with the full version of Adobe Acrobat.  Are there any driver tweaks or anything that i can do to make the pdf's print properly?
Thank you in advance for your time
Joshua
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Question by:samnitewarrior
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15 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 16964635
Does it work if you select "Print as Image"? It's a selection somewhere in Acrobat's Print Dialogue box. The exact location depends on the version of Acrobat you are using. With V6 it's under the Advanced button.
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Author Comment

by:samnitewarrior
ID: 16965311
Thank you for your response, I have not tried that but am not at work at the moment, I will try it out when i get to work tomorrow and post back.  
Thanks Again!!!
0
 

Author Comment

by:samnitewarrior
ID: 16970058
No Dice, when I hit print as image under the advanced menunothing would print out till i upped the dpi to 600 then it printed out a black sheet, the entire sheet was black.  Not sure what else there is to try.
Thanks!!!
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LVL 38

Expert Comment

by:hdhondt
ID: 16978290
I assume you have tried this from another PC, so we can rule out driver problems. If not, you may want to reinstall the driver. Unfortunately I am not familiar with the 8825, and I don't know what other factors may affect it.
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Author Comment

by:samnitewarrior
ID: 16980114
Check on trying it from another computer, even the same one before a format... and i still had the same problems.  
Thanks for your help, i will keep looking and trying things too.  
0
 

Author Comment

by:samnitewarrior
ID: 17003352
Any ideas?  If not i will have to continue printing from the revit files.  
Thanks
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17008162
Sorry, you've got me on this one. I'll keep thinking about it for a while, but at present I'm fresh out of ideas.
0
 

Author Comment

by:samnitewarrior
ID: 17010203
ok, thanks man, i will keep looking too.  
0
 

Author Comment

by:samnitewarrior
ID: 17038387
Is there perhaps a different program i could try printing from that would automaticly flatten the pdf?  I am looking for one but everythign i am finding is to create pdf's.  
Thanks
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 17041319
There are a number of programs that can flatten pdfs. Examples include CutePDF, Active PDF and others. PDFTK can do it from a command line so you can do it from a batch file, or you can use Windows to automatically use the "flatten" parameter when you open a pdf with it (from Tools >Folder Options >File Types in Windows Explorer). See

http://www.pdfhacks.com/pdftk/
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Author Comment

by:samnitewarrior
ID: 17052829
Ok, came up with a possible solution, well now the plotter is dead... wont start up at all because of a POST error i cant tell for certain, but I opened the pdf in photoshop then unchecked the layers box when i hit save as.  I cant say for sure if this will work  but with the pdftk i was discovering that the flatten feature flattened information on forms on the pdf.  
Thank you for pointing me in the right direction (i hope) I will let you know
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 17057185
But, opening a pdf in PhotoShop converts the entire page to a bitmap image, creating a much larger file. Still, if it works it's better than nothing.
0
 

Author Comment

by:samnitewarrior
ID: 17058477
I did not know that... thanks for the info!!!  I have yet to get the stupid machine to work and we have no service contract, but i will post back here either way once i get it to work.  
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Author Comment

by:samnitewarrior
ID: 17132426
Ok, finally got the tech out to fix the plotter.  Thanks for pointing me in the right direction.  When i open the pdf's in photoshop and then print them from there, they plot properly.  I dont even have to save them via photoshop to make it work.  
Thanks
Joshua
0
 

Expert Comment

by:GregDSM
ID: 38079799
This doesn't really solve the problem.  The problem is that printing of PDF's on the 8825 causes a loss of graphics.  We have the same problem.  Sometimes the graphics are moved or mis-located.  Even after flattening and saving we have the same problem.  The pdf also prints fine on a Brother printer.
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