Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Need info finding/implementing VOIP solution

Posted on 2006-06-22
3
Medium Priority
?
242 Views
Last Modified: 2010-04-12
I need info/help on finding and implementing a VOIP solution.
We have a call center using a dialogic board and need to cut expenses, so we're looking to VOIP.
Is the technology there yet?  I have a VOIP phone (packet8) and the quality is pretty bad, but may need more bandwidth.

I need info on an application that will use an sql database to make patient calls, ask questions (wav files) based on assigned survey, collect and update database with keypad entered answers.

I have EDI (segment) experience, basic/Fortran/C#/VB experience and don't really care what language - I'll learn if I need to, but I need a low cost solution where I can use sql and program the flow and branching.

Thanks for any help -
0
Comment
Question by:dcass
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 36

Accepted Solution

by:
grblades earned 2000 total points
ID: 16962011
VoIP can be very good quality but you tend to find that calling other countries over VoIP sends the calls over the internet to the local country and then jumps onto the local telephone system. This means for countries with good internet connections the quality is good but some others can have problems.

For your situation I would recomend Asterisk (http://www.asterisk.org and http://www.voip-info.org/wiki-Asterisk). The dialplan is very customisable and you can call external programs from it. You could write a shell script, C#, Perl, PHP etc... application which receives the data and automatically updates the database.
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question