?
Solved

Blackberry Exchange Server Problem when server is rebooted.

Posted on 2006-06-22
7
Medium Priority
?
1,494 Views
Last Modified: 2007-12-19
MS Exchange 2000 running on Server A, Blackberry Exchange Server (BES) and SQL Server running on Server B.  Everything is fine .. except:  when Server B is rebooted, one or more of the BES services do not start, typically remaining forever in the "starting" status.  This frequently happens with the Blackberry Dispatcher service.  when this happens, it's not possible to stop or start the service, so BES does not start either.

The only solution I've come up with is to keep rebooting the server until all the Blackberry services start properly.  usually this takes about 8-15 reboots.  

One other symptom is that if one of the Blackberry services is not going to start properly, logging in to the server takes much longer than if all the services do start.
0
Comment
Question by:RBECKMN
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16963893
Which version of BES? Is it up to date?
Is the network configuration correct? You should have DNS servers pointed at the domain controllers ONLY for DNS. No external domain controllers should be listed.

Simon.
0
 

Author Comment

by:RBECKMN
ID: 16964760
BES Version 4.0.0.97, we do not subscribe to maintenance (we're a broke startup, Blackberry is our one luxury) so never get updates from RIM.

Don't know what you mean about DNS servers - I do not find any setting for this in BES configuration.  As for this server, it is only running SQL Server, BES and GP.  DNS, WINS, DHCP, RAS, etc. are on another server, which is the domain controller.  IPCONFIG on this server shows the DNS server as the primary domain controller and not an external IP.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16964903
You should still be able to get major fixes and updates from the public site of the Blackberry web site. I have done so in the past. I can't remember if that is the latest version of 4.0 or not - I know there are some service packs.

Anything in the event logs?

Simon.
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:RBECKMN
ID: 16969068
lots of SQL-related errors in the event log all the time, but users never report any problems.  here is an example:

[SYNC-DSession] DevMgmt connector responded RESTORE_FAILED_BECAUSE_OF_ERROR_GETTING_VALUE for Update on Handheld Agent, return ERROR_RETRY_OPERATION to the device. [Robert Beck:30, SID=2041898700, CLID=24, ECLID=4, TB=4]

when the reboot problem is happening, no unusual errors appear in the event log.

0
 
LVL 104

Expert Comment

by:Sembee
ID: 16974435
I would ignore the SQL errors if the server appears to be working correctly - it is error messages at startup that you are more interested in.

In my experience a BES either works or it doesn't.

My only other thought was the NIC or something else connected to the network connection. It might be bad or suspect and only works some of the time.

Simon.
0
 
LVL 2

Accepted Solution

by:
WellRed earned 2000 total points
ID: 17038914
What services don’t start?  Dispatcher Service, Policy Service, and/or Synchronization Service?  Take a look at KB article 03806 on RIM’s site: http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/728075/728850/759563/Support_-_SQL_Authentication_Not_Present,_or_BlackBerry_services_start_before_SQL_service_when_rebooting.html?nodeid=789508&vernum=0

It describes how to make sure that the SQL authentication is set up correctly.  

Also, where did you purchase the BES?  If you got it from you service provider (cell) then you can get T-support through them.  Most service providers have a partnership with RIM that allows the service provider’s tech support to call directly to RIM with customer issues.  So even if you don’t have T-support from RIM you should be able to get it from your service provider.
0
 

Author Comment

by:RBECKMN
ID: 17044109
The Blackberry Dispatcher service is the one that regularly fails to start.  I have made the registry change recommended in the KB article, and will test as soon as possible.  SQL authentication is correctly configured.  BES was purchased directly from RIM.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question