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Wrong Icon displayed in Contacts

Posted on 2006-06-22
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Last Modified: 2010-04-08
I have upgraded our Office 2000 to Office 2003. In office 2000, in Outlook, we used custom contact forms. When we upgraded the custom form did not upgrade along with the rest of Outlook. No big deal, I just opened up the Outlook Item Template and published it to person forms library at IPM.Contact.ContactCustom7.

I set the contactcustom7 to default and wala! The form worked perfectly, it displayed correctly and newly entered contacts used the custom form. Then the problem arose.

When someone tried to drag a contact to an email to send the contacts info, it just appeared as a note item (Icon looks like a notepad with a push-pin) and not a v-card/Contact Icon (Icon looks like a Rolodex with head picture).

People on the receiveing end of the email just got a htm note and not the contact information.

If I look at the contact list using phone list view, I see a bunch of Notepad Icons instead of the Contact Icon.

The form is listed as a IPM.Contact form, why is it not using the "contact" Icon?

More importantly how can I get the Custom Form to display the correct Icon and behave like a contact object?

Thanks!
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Question by:netfnds
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David Lee earned 1000 total points
ID: 16963935
Hi netfnds,

You have to set the items that were already in the folder to use the new form.  I know it's not really new, but it's new from the perspective of those items.  This article explains how to go about doing this: http://support.microsoft.com/?kbid=290659  Don't be put off by the fact that this article is for 2002.  The process should be the same for 2003.  There's more information here too: http://www.outlookcode.com/d/newdefaultform.htm

Cheers!
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