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display name changes from the original sender

Posted on 2006-06-22
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Last Modified: 2010-03-06
this is a tough question to ask and it seems silly but i have someone who is demanding to know why this is happening.  I have 2 users that are receiving email from one person from the outside.  they are sending to multiple email addresses.  all of the other email address that are listed in the To: section show up as Dr. John Doe, Dr. Joe Smoe, etc.  my one doctors name is listed as Jack White.  He also has an assistant.  most of the other assistant's names that are listed show up as Sue Doe (Assistant to Dr. White).  the assistant for Jack White is just listed as Jane Doe.  the display name on my Exchange 2003 server is listed like it is on the email, Jack White, Jane Doe.  but he claims he has contacted some of the other receipents and their names are showing up as Dr. John Doe, Sue Doe (Assistant to Dr. Doe).  he claims that my exchange server is stripping off the Dr. and the other stuff.  i am trying ot tell him it is not my server.  is there some way that exchange 2003 is looking at the email address and displaying the display name from my exchange server?  is there anyway around this?  i know this sounds like a minor deal and it is but what can i say.
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Question by:sonvolt
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Expert Comment

by:Sembee
ID: 16975940
Exchange/Outlook uses the display name that is in its database. Therefore the first thing I would suspect that there is an object that matches this user in the ad - perhaps as a contact - that has a different display name.

Simon.
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Author Comment

by:sonvolt
ID: 16979833
that is what i am assuming as well.  i know this is not that big of a deal but one of top dogs here can not understand why our server would change the way the address looks from the sender.  no one else on the to: or cc: have this problem.  again, i know this does not sound like a big deal but he thinks there is something wrong with our server and i am not doing a good job of explaining to him and it does not help that he has not computer experience at all.  is there something in his outlook that could be set that would allow the display name to come through as it looks from the sender?  the only other thing i could do is to change his email and his assistants email display name to match the one coming from this one user.  but then all of their email will look like that.  i have explained that to him but he insists there is something wrong with our server and it should not change anything from the original sender.  let me know if you have any ideas or a simple way that i can explain this.
Mike
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Accepted Solution

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Sembee earned 250 total points
ID: 16980097
If you look at the raw headers of the email message, you will see how the email is coming in - and what display name has been set. Exchange ignores that - it displays what it is its database.
However for addresses that are not in its database, it leaves the display name as per the SMTP header.

For example I could have my personal address book which says "John - Work" as the display name. However the display name at John's work says "John Smith". John would never see that the email has his email address as "John - Work" - it would have John Smith.

Thus, the server is changing things, but it is by design.

Simon.
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