Solved

Overlapping printing in Outlook 2003

Posted on 2006-06-22
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Last Modified: 2010-04-08
I have a computer running Win2k-sp4.

When I print from Outlook 2003 the printed text appears to overlap itself.  It almost seems that everywhere there is a space, the text is backed up 2 spaces instead - but the text overlaps other places as well, not just on spaces.

XP test page works fine
Other computers having no problem
Other apps work fine (notepad)

Printer is a HP LJ 2300 using the generic text driver.  (Network printer that is served up that way because other PC's need it to be.)

I've tried removing and reinstalling the printer.  Rebooting a couple times.  Detect and Repair from within Outlook.

This is an urgent issue.
Thanks.
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Question by:Geisrud
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9 Comments
 
LVL 14

Author Comment

by:Geisrud
ID: 16963950
I made and uploaded a .PDF of this since it's kind of hard to visualize.  
http://www.geisrud.com/Outlook text.pdf
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LVL 14

Author Comment

by:Geisrud
ID: 16963956
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LVL 76

Expert Comment

by:David Lee
ID: 16965185
Hi Geisrud,

Are you using Word or Outlook as your email editor?  If you're using Word, try switching to Outlook.  Are all message formats affected, or just HTML messages?  Can you print okay from Internet Explorer?  Also try issuing this command:  Regsvr32.exe %Windir%\System32\Ole32.dll This will re-register a DLL that Outlook depends on.

Cheers!
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LVL 14

Author Comment

by:Geisrud
ID: 16968859
This computer does not have Word - Outlook is the editor.  Printing from IE I'm not sure how to test, as port 80 is blocked on this computer, so no web.  (It's out in a factory area and the boss doesn't want to give them the chance of using Internet.

I'll test to see if it's HTML or all formats, and I'll try that command and get back to you.
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LVL 76

Expert Comment

by:David Lee
ID: 16969901
Geisrud,

> Printing from IE I'm not sure how to test, as port 80 is blocked on this computer
That's okay, open any HTML file in IE and try printing it.  
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LVL 14

Author Comment

by:Geisrud
ID: 16994084
Sorry it took me awhile to get back to you.  I'm trying to work with a guy at a remote location using PC Anywhere.

Anyways, I created a small HTML file and printing didn't work.  So it seems that my problem isn't with Outlook as much as with printing HTML documents.
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Accepted Solution

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David Lee earned 500 total points
ID: 17006302
No problem.  I thought that might be the case (problem printing HTML).  I'm not an expert on IE print problems, so I don't think I can be of much help.  I'm pretty confident that if you get to the point where HTML prints okay from the browser, then Outlook will print properly.
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LVL 14

Author Comment

by:Geisrud
ID: 17009122
Not a problem, you got me one step further - I'll be sure to toss you the assist once things do get figured out.  Thanks.

Any other suggestions out there?
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LVL 14

Author Comment

by:Geisrud
ID: 17010470
It looks like this was caused the the generic/text only printer driver.

We added another instance of the printer to the print server using the appropriate LJ 2300 drivers and installed that on this computer.  Everything seems to be going okay.
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