Ghost Restore "Single User"

Posted on 2006-06-22
Medium Priority
Last Modified: 2012-06-27
Trying to help someone by 'phone.

They need to restore their system using the restore disks provided by the manufacturer.

Desktop is an Advent 3411.  There are 3 restore CDs & it sounds like this is based on Ghost.
First disk boots but then there is an error message "Single User Version - Cannot do multiple loads".

Turns out the machine was restored with these disks about 12 months ago.

Question:  How does the machine know?  The CDs are inert so there must be a file or partition sitting on the desktop that the CD has checked to find the restore has already been done.  Any ideas what to reset so the machine can be restored again?


M :o)
Question by:☠ MASQ ☠
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LVL 34

Expert Comment

ID: 16963885
If your just doing a clean reinstall use a program like the ultimate boot cd(http://www.ultimatebootcd.com/) to delete the partition(s) then try restoring from the disks.
LVL 63

Author Comment

by:☠ MASQ ☠
ID: 16964429
Thanks Jamie

I'm sure this would work but as the OS on the machine needs restoring they do not have net access (I'm trying to help them from a distance).

What I'm looking for is something that can be done with the machine and restore disks they already have to get it back up again.  

Really it hinges on why this Ghost error is cropping up and what can be done to get past it.  It seems unlikely that the disks are faulty as they have been kept safely since the last restore.  I've got some leads from Symantec but wondered if this was something experts here had come across before?

My gut feeling is it is something simple I've overlooked.
LVL 15

Expert Comment

ID: 16965465
It is likely that the restore disc is looking for a very specific configuration (for copyright protection of the OS software).  I'm guessing that the restore discs came with a different computer or the user has modified their computer (adding, removing, replacing components) enough to trip the copy protection on the restore disc.

Solution:  Get the right restore discs (the ones that came with THAT computer)
OR (if they *are* the ones that came with the computer)
Reconfigure the box to be as it was when it arrived from the manufacturer
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LVL 63

Author Comment

by:☠ MASQ ☠
ID: 16966481
Thanks Dave

They only own the one box so these *should* be the right disks, will check & see if there are any markings that confirm this.

I think you could be spot on with the configuration.  Symantec say that the disks need same peripherals and HDD size and partitions.  Otherwise they don't support GHO restore disks.

I think my original idea that there's a hidden file somewhere on the PC that is set to say "can't do this again" is completely wrong.

LVL 28

Expert Comment

ID: 16967649

TravelMate C100
Error Message: Single User Version Cannot do Multiple Loads
When performing a Recovery using the CDs included with the system, it is recommended that when prompted for the next CD(s) during the Recovery process to wait approximately 10 seconds after inserting the CD, but before clicking OK

Sounds like they are hitting it too fast. Slow down.

Chris B
LVL 63

Author Comment

by:☠ MASQ ☠
ID: 16968103
No, found this one already.  Haven't got as far as having to change disks - this message comes up after launching from the first bootable restore disk.
LVL 30

Expert Comment

ID: 16971345
Have you tried calling Advent?

Expert Comment

ID: 16971446
just a thuoght, would it be possible for them to purchase a small usb drive and then go to a local public library to download a bootable iso so that they can reformat the partitions?

the only 2 solutions i can come up with are-
1. you were right, there is a file and reformatting will fix it

2. you were wrong and dave4dl was on target with putting the box back to its original state
LVL 63

Author Comment

by:☠ MASQ ☠
ID: 16971733
OK folks you may not believe this ...

The PC has two optical drives, CD-RW at the top, DVD-RW underneath.  They seem to be connected using IDE cable select.
The top drive is the slave.

Putting the disks into the DVD drive works fine!  I thought initially when I heard this that the restore disks must be DVDs but no it's the drive letter that holds the key.  The ghost file seems to only run if it is in the correctly labelled drive.

No instructions, no help from support, just have to work it out yourself.  I wonder if that's why there are so many sites offering new sets of recovery disks?  Users try to get them to work get the error message and then buy a new set - even though there's are fine they just need to put them in the other drive.
LVL 15

Expert Comment

ID: 16972232
Wow, thats terrible.  Good to know though.  I'll file this one away under "how to run sucky software".  lol
LVL 63

Author Comment

by:☠ MASQ ☠
ID: 17000108
Have posted in CS to get this closed.  Thanks everyone.
M :o)

Accepted Solution

PAQ_Man earned 0 total points
ID: 17028296
Closed, 500 points refunded.
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