Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Email not being received from a specific address by one user, but other users can receive them fine

Posted on 2006-06-22
7
Medium Priority
?
201 Views
Last Modified: 2011-08-18
OK, I am losing my mind here.  All of a sudden, email from an outside business (abc@abc.com) cannot be recieved by a person (xyz@xyz.com), but can be received by others within the same domain(qrs@xyz.com gets them fine).  I have temporarily removed all spam/antivirus on our router just in case this was the issue, but the message seems to vanish once it leaves abc@abc.com... i do not see it hit our SBS 2003 server at all.  

Any Suggestions?
0
Comment
Question by:wbaumgartner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 26

Assisted Solution

by:Vahik
Vahik earned 1000 total points
ID: 16963782
what happens to this undelivered email??? does the other party gets it back??? any NDRs on the other side???
or it just vanishes???
also are u sure it never hits ur server??? usually antispam is a good help about emails comming in...or u can use message tracking and enable diagnostic logging to get more details...
0
 
LVL 2

Author Comment

by:wbaumgartner
ID: 16963978
No NDRs on the other end... just vanishes.  I enabled message tracking, and never see a thing.  I had another guy in the outside office send an email with 2MB of attachments, and it came through fine.  I enabled logging this morning, and have not seen anything out of the ordinary.
0
 
LVL 104

Accepted Solution

by:
Sembee earned 1000 total points
ID: 16964063
As the recipient it is almost impossible to diagnose where the problem is. This is something that the sending system needs to do. They basically need to track where the message is going - if it leaves them at all. If they can prove that the message was delivered to your server, then you can start further investigation. Until they can do that, you have to presume the email message is being lost before the message gets to you.

Simon.
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 26

Expert Comment

by:Vahik
ID: 16964074
how is the email sent?? to each indivudual separately or part of a distribution list??? or it makes no diffrence how it is sent and the amil vanishes and is never deliverd to one individual?????
i must also add if u are sure it never hits ur server then there is nothing u can do..
0
 
LVL 2

Author Comment

by:wbaumgartner
ID: 16964087
I love that answer, but what are the chances that every message from this one user is getting lost?  I did speak with the IT guys at the sender's company, and they say the messages are leaving fine.  Any other suggestions for me/them?
0
 
LVL 26

Expert Comment

by:Vahik
ID: 16964136
but what are the chances that every message from this one user is getting lost? so u mean other users from other side can send to the user having problem on ur side????
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16964160
Telling you that the message leaves their server fine isn't really good enough. They need to tell you what server the message is delivered to.
I basically will not believe anything that I am told about a server I don't control over until I see a log file that proves otherwise.

Simon.
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question