Solved

CutePDF, PrimoPDF and Docuprint all stopped working

Posted on 2006-06-22
7
1,353 Views
Last Modified: 2012-05-05
My enterprise uses PDF writers and since last week, most users have had there pdf writers stop working.  I think it may be caused by a recent Windows update but am not sure.  PrintSpooler service is started.  Has anyone run into this problem and if so, how did you fix it.  I also heard that microsoft office docu printer stopped too.  These worked early last week and it is about 50 users in total
0
Comment
Question by:chitchcock
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 23

Expert Comment

by:Erik Bjers
ID: 16965887
I know PrimoPDF has problems if the user is not a local admin, this does not explain why it stoped working.  I would try a reinstall first on one or 2 computers and see if that works.

eb
0
 

Author Comment

by:chitchcock
ID: 16967892
Sorry, I should have mentioned that all users are local admins and that I have tried reinstalling to the point I put CutePDF on twice, then removed it completely and installed Primo.  Both don't work and this is the same on all machines.
0
 
LVL 30

Accepted Solution

by:
Marc Z earned 250 total points
ID: 16968656
Is the CutePDF version 2.6 which is the latest?
http://www.cutepdf.com/download.htm

Possibly your AV is blocking it.  What do you use?
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Author Comment

by:chitchcock
ID: 16968668
Yes it is v2.6.   I use Symantec Corp and all things being equal, this worked two weeks ago.  The fact that PrimoPDF also stopped and there was a recent Windows update leads me to believe MS has screwed something up.
0
 
LVL 23

Assisted Solution

by:Erik Bjers
Erik Bjers earned 250 total points
ID: 16968840
Try uninnstalling the new updates unitll it works again... the last one you uninstalled is the problem.

However I run PrimoPDF on my system and it is 100% up to date with no problems.
0
 

Author Comment

by:chitchcock
ID: 16969527
Its resolved.  I had to clear the PrinterSpooler cache in C:\Windows\System32\Spool\Printers.  The spooler had corrupted data in it for these users.

The actual procedure was:

Reboot into safe mode (F8)
Delete the contents of the Printers Folder (as listed above)
Un-install CutePDF writer and reinstall it again (didn't work until I did that step)
Reboot and bingo...

0
 
LVL 23

Expert Comment

by:Erik Bjers
ID: 16969994
Glad it worked out for you... that was my next idea ;-)

eb
0

Featured Post

Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question