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CutePDF, PrimoPDF and Docuprint all stopped working

Posted on 2006-06-22
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Last Modified: 2012-05-05
My enterprise uses PDF writers and since last week, most users have had there pdf writers stop working.  I think it may be caused by a recent Windows update but am not sure.  PrintSpooler service is started.  Has anyone run into this problem and if so, how did you fix it.  I also heard that microsoft office docu printer stopped too.  These worked early last week and it is about 50 users in total
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Question by:chitchcock
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Expert Comment

by:Erik Bjers
ID: 16965887
I know PrimoPDF has problems if the user is not a local admin, this does not explain why it stoped working.  I would try a reinstall first on one or 2 computers and see if that works.

eb
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Author Comment

by:chitchcock
ID: 16967892
Sorry, I should have mentioned that all users are local admins and that I have tried reinstalling to the point I put CutePDF on twice, then removed it completely and installed Primo.  Both don't work and this is the same on all machines.
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Accepted Solution

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Marc Z earned 250 total points
ID: 16968656
Is the CutePDF version 2.6 which is the latest?
http://www.cutepdf.com/download.htm

Possibly your AV is blocking it.  What do you use?
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Author Comment

by:chitchcock
ID: 16968668
Yes it is v2.6.   I use Symantec Corp and all things being equal, this worked two weeks ago.  The fact that PrimoPDF also stopped and there was a recent Windows update leads me to believe MS has screwed something up.
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Assisted Solution

by:Erik Bjers
Erik Bjers earned 250 total points
ID: 16968840
Try uninnstalling the new updates unitll it works again... the last one you uninstalled is the problem.

However I run PrimoPDF on my system and it is 100% up to date with no problems.
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Author Comment

by:chitchcock
ID: 16969527
Its resolved.  I had to clear the PrinterSpooler cache in C:\Windows\System32\Spool\Printers.  The spooler had corrupted data in it for these users.

The actual procedure was:

Reboot into safe mode (F8)
Delete the contents of the Printers Folder (as listed above)
Un-install CutePDF writer and reinstall it again (didn't work until I did that step)
Reboot and bingo...

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Expert Comment

by:Erik Bjers
ID: 16969994
Glad it worked out for you... that was my next idea ;-)

eb
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