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Offline files in Windows XP

I have a user who has a latitude x300 laptop that is running Win XP Pro SP2.  It is connected to a server running Win Server 2003.  The laptop is set up to map the My Documents folder the users folder on the network.  The My Documents folder is set up to work offline.  My question is why does the user spuradically get a message that he is working offline.  I have the same mapping set up on my PC but I don't constantly get that message.  I have already replaced the entire motherboard and it still does it.  The only thing I can think of is that there is a problem in the wall jack. Maybe the connection from the switch to his wall jack is bad.  Any suggestions as to what could be causing this other than the wall jack?  Thanks
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dkwymer
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dkwymer
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Steve KnightIT ConsultancyCommented:
I know this sounds odd but... I have had that before, though it was with Windows 2000, and it was because I didn't set up full control access for the user at the root of the share (not just their directory).  Because of this we chose to give individual shares to offline files / laptop users as we obviously didn;t want to give everyone Full control access to the root of users area.  It worked some or most of the time and then would randomly drop offline etc.

Don't know if that would be the case in this instance, just worth a potential look.

Steve
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dkwymerAuthor Commented:
Dragon-it I'm not shure if I really want to give this user full control because on our network we have a users folder, and every user on the network has their own users folder.  These folders are used to store critical data so the user will always have a back up in the event their computer crashes.  If I gave him full access, he would be able to see all the other users folder.  I don't want him to be able to do that.
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Steve KnightIT ConsultancyCommented:
No not true.  If this is what is causing the problem that afaik is the *ONLY* way to get Offline files to work correctly unless things have changed since I last had to implement it.  Either this has to be at the root of the \\server\users area and then remove the permissions or more likely to an individual share.  As I said for this reason for Laptop users we gave them \\server\username$ type share and had Group Policy map drives and redirect My Documents area based on membership or not of a group "Laptop Users" or of course you can change the 'home drive' property to the different share name too.

I presume you are an admin and that is why it works?  Why not try it temporarily and see if the problem goes away then implement an individual share for the user.

Some links explaining some of these issues:

http://www.experts-exchange.com/Networking/Microsoft_Network/Q_21724833.html
http://help.lockergnome.com/windows/offline-files-access-denied-ftopict431240.html
http://technet2.microsoft.com/WindowsServer/en/Library/0c1ca7f6-5e16-4157-9dd5-9a5b140a04ba1033.mspx?mfr=true

Steve
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