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SMTP:Message Submitted to Categorizer

Hi,

Im running Windows 2003 exchange, with MailMarshal. One of my users told me that he has been sent an email but did not receive it. I checked mailmarshal and didnt find the email.  I used Message Tracking Centre and i got this results:

SMTP:Message Submitted to Advanced Queuing
SMTP:Started Message Submission To Advanced Queue
SMTP:Message Submitted to Categorizer


Any idea how can i process this email ?

Thanks
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aucklandnz
Asked:
aucklandnz
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1 Solution
 
SembeeCommented:
If the tracking stops at categoriser that is close to where antivirus and antispam applications usually kick in. You would have to check to see if they have quarantined the item. If the message isn't in the queues, then it has been removed from the Exchange system by something else.

Simon.
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aucklandnzAuthor Commented:
Hi Simon.

Ive checked my Antivirus and i could not find the email

cheers
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SembeeCommented:
Exchange doesn't drop messages, unless you have IMF enabled and set to delete messages. If aren't using IMF then you have to look at third party products on the machine. If not AV then antispam.

Simon.
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aucklandnzAuthor Commented:
im using IMF and its set to Archive

chris
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SembeeCommented:
Have you checked the IMF archive?

Simon.
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aucklandnzAuthor Commented:
its not there (but i have thousands of other messages so i changed IMF settings to "reject"

chris
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SembeeCommented:
If your queues are clear, and you have looked at third party products, then the message has probably gone and cannot be recovered.

Simon.
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