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SMTP:Message Submitted to Categorizer

Posted on 2006-06-22
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Last Modified: 2008-01-09
Hi,

Im running Windows 2003 exchange, with MailMarshal. One of my users told me that he has been sent an email but did not receive it. I checked mailmarshal and didnt find the email.  I used Message Tracking Centre and i got this results:

SMTP:Message Submitted to Advanced Queuing
SMTP:Started Message Submission To Advanced Queue
SMTP:Message Submitted to Categorizer


Any idea how can i process this email ?

Thanks
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Question by:aucklandnz
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Expert Comment

by:Sembee
ID: 16972091
If the tracking stops at categoriser that is close to where antivirus and antispam applications usually kick in. You would have to check to see if they have quarantined the item. If the message isn't in the queues, then it has been removed from the Exchange system by something else.

Simon.
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Author Comment

by:aucklandnz
ID: 16980447
Hi Simon.

Ive checked my Antivirus and i could not find the email

cheers
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LVL 104

Expert Comment

by:Sembee
ID: 16980478
Exchange doesn't drop messages, unless you have IMF enabled and set to delete messages. If aren't using IMF then you have to look at third party products on the machine. If not AV then antispam.

Simon.
0
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Author Comment

by:aucklandnz
ID: 16980598
im using IMF and its set to Archive

chris
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LVL 104

Expert Comment

by:Sembee
ID: 16980615
Have you checked the IMF archive?

Simon.
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Author Comment

by:aucklandnz
ID: 16980664
its not there (but i have thousands of other messages so i changed IMF settings to "reject"

chris
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LVL 104

Accepted Solution

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Sembee earned 50 total points
ID: 16987445
If your queues are clear, and you have looked at third party products, then the message has probably gone and cannot be recovered.

Simon.
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