I have a client who uses Word XP for writing financial planning documents. The final document is generated from a specialist application using a plug-in called Word Writer. Basically the data is entered in the specialist application, and then the Word Writer plug-in is started. This plug-in starts Word, inserts a set piece of text, including many fields, and then the fields are filled in automatically by the other application. The user then just has to check and print the document. This document clearly needs to be error free, as it contains financial advice, and it has to look professional.
In this case, when using the application and plug-in the user gets the correct document and data, but on a number of headings there are grayed out square brackets either side of the heading. The funny thing is that this does not happen on other workstations, so I doubt the template is to blame.
I have looked at the style of the headings and can't see anything in there that may cause this. Two different heading styles have the same problem.
The user says that he thought he had seen these grayed out characters on a printed copy of the document. Testing it today we could not repeat this printing of the greyed out brackets.
The headings where this appear are all numbered headings.
Not all numbered headings have this issue.
The end brackets is selectable text.
When an end bracket is selected, copied and then pasted into a new document, a square bracket doesn't appear, but a numbered heading does, ie just the number, not any words.
Q1. Does being greyed out mean that this text is non-printing text?
Q2. Any thoughts on why they appear just on this workstation.
Q3. Ideally we need to get rid of the brackets, or at least ensure that they don't print out, ever.
Any help would be greatly appreciated.