Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Out of paper error on Windows 2000 Professional printer status.

Posted on 2006-06-23
6
Medium Priority
?
178 Views
Last Modified: 2010-08-05
Sometimes when I go to print a document to an HP Laserjet 2300 printer using Windows 2000 professioal SP4 the document doesn't print and there is no error message on the printer. I then check under start-settings-printers and notice the printer in question says out of paper, there is paper in the printer and no error message on the printer. The only way I can get it to print again is to restart the print spooler services. The printer is connected to the computer (HP Compaq d530 desktop) by a standard TCP/IP port. I have installed the latest drivers from HP's site which didn't fix the problem, it only seems to be a problem with this computer everyone else is fine.
0
Comment
Question by:mjneville
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 43

Expert Comment

by:Steve Knight
ID: 16967393
First thing I'd try is connecting using different port settings, i.e.

LPR printing to port RAW or if you are already using that using direct to port 9100.  Don't suppose it is the printer driver but you could prove that by using a bog standard HP Laserjet 4 driver or something with it for a while.


Steve
0
 

Author Comment

by:mjneville
ID: 16967451
At the moment Protocol = Raw and Port Number = 9100 are you saying change the protocol to LPR? What about the LPR setting - Queue Name what should I put in there.

Thanks
Martin
0
 
LVL 43

Expert Comment

by:Steve Knight
ID: 16967605
It could be the port 9100 printing gets locked up sometimes, Try RAW or LP or LPT1_PASSTHRU depending upon what the print server accepts.  I normally use RAW with jetdirects.

Steve
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:mjneville
ID: 16967889
Sorry Mate I'm a bit confussed, what settings should I try?

Ports Tab
Protocol = ? Raw or LPR
Raw Settings = ?
LPR Settings = ?

Martin
0
 
LVL 43

Expert Comment

by:Steve Knight
ID: 16967962
If it is RAW (port 9100)  already then try LPR protocol as with a queue called RAW (I can see how it could be confusing!)

There are two ways of printing through IP:

1. Straight to port 9100

2. To port 515 (known as LPR) and you have to specify which printer to print to -- for instance in Windows if you install Microsoft print services for unix on a server then you can print to the server using LPR and the queue is the share name of the printer.

The other bit about snmp settings in the tab is for status messages and it doesn't really matter if it is on or off for this.

Steve
0
 
LVL 43

Accepted Solution

by:
Steve Knight earned 1000 total points
ID: 17076916
Did you get anywhere with this in the end?
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Read on to get a few ideas on how to promote your next corporate event.
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question