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Out of paper error on Windows 2000 Professional printer status.

Posted on 2006-06-23
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Last Modified: 2010-08-05
Sometimes when I go to print a document to an HP Laserjet 2300 printer using Windows 2000 professioal SP4 the document doesn't print and there is no error message on the printer. I then check under start-settings-printers and notice the printer in question says out of paper, there is paper in the printer and no error message on the printer. The only way I can get it to print again is to restart the print spooler services. The printer is connected to the computer (HP Compaq d530 desktop) by a standard TCP/IP port. I have installed the latest drivers from HP's site which didn't fix the problem, it only seems to be a problem with this computer everyone else is fine.
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Question by:mjneville
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6 Comments
 
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Expert Comment

by:Steve Knight
ID: 16967393
First thing I'd try is connecting using different port settings, i.e.

LPR printing to port RAW or if you are already using that using direct to port 9100.  Don't suppose it is the printer driver but you could prove that by using a bog standard HP Laserjet 4 driver or something with it for a while.


Steve
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Author Comment

by:mjneville
ID: 16967451
At the moment Protocol = Raw and Port Number = 9100 are you saying change the protocol to LPR? What about the LPR setting - Queue Name what should I put in there.

Thanks
Martin
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Expert Comment

by:Steve Knight
ID: 16967605
It could be the port 9100 printing gets locked up sometimes, Try RAW or LP or LPT1_PASSTHRU depending upon what the print server accepts.  I normally use RAW with jetdirects.

Steve
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Author Comment

by:mjneville
ID: 16967889
Sorry Mate I'm a bit confussed, what settings should I try?

Ports Tab
Protocol = ? Raw or LPR
Raw Settings = ?
LPR Settings = ?

Martin
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Expert Comment

by:Steve Knight
ID: 16967962
If it is RAW (port 9100)  already then try LPR protocol as with a queue called RAW (I can see how it could be confusing!)

There are two ways of printing through IP:

1. Straight to port 9100

2. To port 515 (known as LPR) and you have to specify which printer to print to -- for instance in Windows if you install Microsoft print services for unix on a server then you can print to the server using LPR and the queue is the share name of the printer.

The other bit about snmp settings in the tab is for status messages and it doesn't really matter if it is on or off for this.

Steve
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Steve Knight earned 250 total points
ID: 17076916
Did you get anywhere with this in the end?
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