I have two company divisions separated by 100 miles with a full T1 for data communications and now VOIP. We purchased new NEC Elite IPK phone systems for both divisions. At first all seamed fine, but lately we are getting phone calls dropped, and missing packets. The other division can hear us, but they drop packets, stutter something awful. Anyway, we have a full T1 for the internet coming in here and the full T1 for data/voip going to the other company. I have called serveral local companies to help me, but no one wants to show up. So here's my problem.
We have Cisco 1700 series routers on both ends, we also have Cisco 3750 switches as well, I know they have QOS setup for Citrix and Mail. So what the problem? Well, I'm a programmer, not an adiministrator or CCNA type person, however I'm stuck doing it. The all-a-round IT guy. I have no clue how to setup QOS on the router/switch, I know the packet size, port the phone system communicates via, but no clue on the rest.
Can someone hep-a-brother out???