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Officejet 7140xi fax not working

Posted on 2006-06-23
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Last Modified: 2010-04-12
Hello,

We are having a strange problem on a HP officejet 7140Xi.
The multifunctional is working fine, except for the fax.
We can call (or fax outside), but receiving a fax does not work.
If we connect a phone to the line, in and outgoing works correct, if we connect the 7140Xi to it, and we dial the fax number, we don't get an answering tone (in fact we dont hear anything but some background noice).

Any suggestions please?

Thanks
Steve
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Question by:BDIEXPERTS
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Expert Comment

by:wyliecoyoteuk
ID: 16979970
Is reception set to auto?
Have you had the line tested?
Is it a direct line?
Are any other devices connected to the line?

Faxes are far more fussy about line noise than phones, and phones usually have a REN of 1, whereas a fax may have a REN of 3 or more.(This means that it requires a higher voltage to ring]

If the fax is not answering the incoming line, it is either wrongly wired (very common), or there is not a strong enough signal to activate the ringer.

I have been working with printers and faxes for years, and I have found that 99.9% of all fax problems are due to line problems ( in fact, In 10 years, I have only once found that the fax was at fault!).
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Author Comment

by:BDIEXPERTS
ID: 16991231
Hello,

The fax was working before on that line.
But one day it stopped working :) (that one day was last week).
The line is a direct line, and no other devices are connected to it).

I will ask them to verify the line again.

Thanks
Regards
Steve
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Accepted Solution

by:
wyliecoyoteuk earned 2000 total points
ID: 16995318
Chances are that something has changed at the exchange, or somewhwere between the exchange and you, to reduce the gain on the line. (for example another subscriber may have been connected)
Another possibility is that the fax cord has been damaged somehow.
You may need to ask for a thorough line test, telecoms companies usually just bounce a signal to verify that the line is intact, whereas they need to check the signal.
Any chance of borrowing another fax to try that?
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Author Comment

by:BDIEXPERTS
ID: 16995777
Hello,

We have placed another fax, with the same problem, so it seems you will be right :-)
Waiting for the test of the signal

regards
Steve
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