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Officejet 7140xi fax not working

Hello,

We are having a strange problem on a HP officejet 7140Xi.
The multifunctional is working fine, except for the fax.
We can call (or fax outside), but receiving a fax does not work.
If we connect a phone to the line, in and outgoing works correct, if we connect the 7140Xi to it, and we dial the fax number, we don't get an answering tone (in fact we dont hear anything but some background noice).

Any suggestions please?

Thanks
Steve

wyliecoyoteuk

Is reception set to auto?
Have you had the line tested?
Is it a direct line?
Are any other devices connected to the line?

Faxes are far more fussy about line noise than phones, and phones usually have a REN of 1, whereas a fax may have a REN of 3 or more.(This means that it requires a higher voltage to ring]

If the fax is not answering the incoming line, it is either wrongly wired (very common), or there is not a strong enough signal to activate the ringer.

I have been working with printers and faxes for years, and I have found that 99.9% of all fax problems are due to line problems ( in fact, In 10 years, I have only once found that the fax was at fault!).

BDIEXPERTS

ASKER

Hello,

The fax was working before on that line.
But one day it stopped working :) (that one day was last week).
The line is a direct line, and no other devices are connected to it).

I will ask them to verify the line again.

Thanks
Regards
Steve

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BDIEXPERTS

ASKER

Hello,

We have placed another fax, with the same problem, so it seems you will be right :-)
Waiting for the test of the signal

regards
Steve