Solved

Officejet 7140xi fax not working

Posted on 2006-06-23
6
443 Views
Last Modified: 2010-04-12
Hello,

We are having a strange problem on a HP officejet 7140Xi.
The multifunctional is working fine, except for the fax.
We can call (or fax outside), but receiving a fax does not work.
If we connect a phone to the line, in and outgoing works correct, if we connect the 7140Xi to it, and we dial the fax number, we don't get an answering tone (in fact we dont hear anything but some background noice).

Any suggestions please?

Thanks
Steve
0
Comment
Question by:BDIEXPERTS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 16979970
Is reception set to auto?
Have you had the line tested?
Is it a direct line?
Are any other devices connected to the line?

Faxes are far more fussy about line noise than phones, and phones usually have a REN of 1, whereas a fax may have a REN of 3 or more.(This means that it requires a higher voltage to ring]

If the fax is not answering the incoming line, it is either wrongly wired (very common), or there is not a strong enough signal to activate the ringer.

I have been working with printers and faxes for years, and I have found that 99.9% of all fax problems are due to line problems ( in fact, In 10 years, I have only once found that the fax was at fault!).
0
 

Author Comment

by:BDIEXPERTS
ID: 16991231
Hello,

The fax was working before on that line.
But one day it stopped working :) (that one day was last week).
The line is a direct line, and no other devices are connected to it).

I will ask them to verify the line again.

Thanks
Regards
Steve
0
 
LVL 21

Accepted Solution

by:
wyliecoyoteuk earned 500 total points
ID: 16995318
Chances are that something has changed at the exchange, or somewhwere between the exchange and you, to reduce the gain on the line. (for example another subscriber may have been connected)
Another possibility is that the fax cord has been damaged somehow.
You may need to ask for a thorough line test, telecoms companies usually just bounce a signal to verify that the line is intact, whereas they need to check the signal.
Any chance of borrowing another fax to try that?
0
 

Author Comment

by:BDIEXPERTS
ID: 16995777
Hello,

We have placed another fax, with the same problem, so it seems you will be right :-)
Waiting for the test of the signal

regards
Steve
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question