asked on

Unable to launch Licensing Wizard

I have a windows 2003 Small Business Server that will not launch the Licensing Wizard. I tried creating an MMC and adding the snap in, but get the error "Snap In Failed to Initialize" followed by a class ID and from the To Do list, when clicking on the option, nothing happens. Users are getting disconnected due to the OS not having enough licenses, but I can't add them since the wizard isn't working. Any help is greatly appreciated.

Jeffrey Kane - TechSoEasy

This usually occurs when you have a faild install. How long ago did you install your server? Did you upgrade from a different version?

Usually users don't get disconnected, it generally won't let any new users on and the server will reboot itself it you're over limit.

Please open a command prompt on the server and enter 'systeminfo' and post the results here. You can block out any identifying information, but please don't modify it otherwise.

Thanks.

Jeff
TechSoEasy

aafespc

ASKER

It was a clean install (new server) and not upgraded from another version....
here is the systeminfo.
Thanks!

Host Name:
OS Name: Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version: 5.2.3790 Build 3790
OS Manufacturer: Microsoft Corporation
OS Configuration: Primary Domain Controller
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID: 74995-OEM-4211904-03020
Original Install Date: 1/15/2005, 9:33:04 AM
System Up Time: 0 Days, 1 Hours, 35 Minutes, 27 Seconds
System Manufacturer: Dell Inc.
System Model: PowerEdge SC1420
System Type: X86-based PC
Processor(s): 2 Processor(s) Installed.
[01]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
2992 Mhz
[02]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~
2992 Mhz
BIOS Version: DELL - 7
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-06:00) Central Time (US & Canada)
Total Physical Memory: 1,022 MB
Available Physical Memory: 595 MB
Page File: Max Size: 3,488 MB
Page File: Available: 2,709 MB
Page File: In Use: 779 MB
Page File Location(s): C:\pagefile.sys
Domain:
Logon Server:
Hotfix(s): 250 Hotfix(s) Installed.
[01]: File 1
[02]: File 1
[03]: File 1
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[115]: File 1
[116]: File 1
[117]: File 1
[118]: Q147222
[119]: Q819639 - Windows Media Player Hotfix [See wm8
19639 for more information]
[120]: Q828026 - Windows Media Player Hotfix [See wm8
28026 for more information]
[121]: KB867460 - QFE
[122]: KB886903 - QFE
[123]: SP1 - SP
[124]: KB870669
[125]: Q832483
[126]: KB832353
[127]: KB832353 - Update
[128]: Q828026 - Update
[129]: wm819639
[130]: wm828026
[131]: KB917734_WMP9
[132]: KB885492 - Update
[133]: KB817688 - Update
[134]: KB817789 - Update
[135]: KB819696 - Update
[136]: KB822132 - Update
[137]: KB822742 - Update
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[139]: KB822744 - Update
[140]: KB822745 - Update
[141]: KB822925 - Update
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[143]: KB823353 - Update
[144]: KB823559 - Update
[145]: KB823980 - Update
[146]: KB824073 - Update
[147]: KB824105 - Update
[148]: KB824139 - Update
[149]: KB824141 - Update
[150]: KB824146 - Update
[151]: KB824151 - Update
[152]: KB824810 - Update
[153]: KB825117 - Update
[154]: KB825119 - Update
[155]: KB825742 - Update
[156]: KB826238 - Update
[157]: KB826936 - Update
[158]: KB828035 - Update
[159]: KB828741 - Update
[160]: KB828750 - Update
[161]: KB833987 - Update
[162]: KB834115 - Update
[163]: KB834707 - Update
[164]: KB835732 - Update
[165]: KB835768 - Update
[166]: KB837001 - Update
[167]: KB839210 - Update
[168]: KB839643 - Update
[169]: KB839645 - Update
[170]: KB840315 - Update
[171]: KB840374 - Update
[172]: KB840711 - Update
[173]: KB840987 - Update
[174]: KB841187 - Update
[175]: KB841356 - Update
[176]: KB841533 - Update
[177]: KB842773 - Update
[178]: KB842933 - Update
[179]: KB867282 - Update
[180]: KB867460 - Update
[181]: KB867801 - Update
[182]: KB870763 - Update
[183]: KB871250 - Update
[184]: KB873333 - Update
[185]: KB873376 - Update
[186]: KB873402 - Update
[187]: KB883114 - Update
[188]: KB883935 - Update
[189]: KB885250 - Update
[190]: KB885834 - Update
[191]: KB885835 - Update
[192]: KB885836 - Update
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[194]: KB886903 - Update
[195]: KB888113 - Update
[196]: KB890047 - Update
[197]: KB890175 - Update
[198]: KB890859 - Update
[199]: KB890923 - Update
[200]: KB891711 - Update
[201]: KB891781 - Update
[202]: KB893066 - Update
[203]: KB893086 - Update
[204]: KB893803 - Update
[205]: KB893803v2 - Update
[206]: KB896423 - Update
[207]: KB896426 - Update
[208]: KB897715 - Update
[209]: KB905495 - Update
[210]: KB913580 - Update
[211]: KB914798 - Update
[212]: Q819639 - Update
[213]: KB883939 - Update
[214]: KB890046 - Update
[215]: KB893756 - Update
[216]: KB896358 - Update
[217]: KB896422 - U
Network Card(s): 1 NIC(s) Installed.
[01]: Intel(R) PRO/1000 MT Server Connection
Connection Name: Server Local Area Connection
DHCP Enabled: No
IP address(es)
[01]: 192.168.0.30

Jeffrey Kane - TechSoEasy

Thanks for that... it looks as though you probably have a failed installation of Service Pack 1. When did you install that? Did you install all 5 parts at the same time?

Jeff
TechSoEasy

ASKER CERTIFIED SOLUTION

Jeffrey Kane - TechSoEasy

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