Solved

Email's stuck in Large Folder.

Posted on 2006-06-23
5
264 Views
Last Modified: 2010-03-06
Hey guys I have this problem where one of my users email is getting stuck in a search folder called large mail.  It is affecting the communication between outlook and his black berry, where he doesn't see the email's unless he looks at the search folder.  Is there a rule that he may have created that I need to look for or can it be corrected at the exchange level?

Eli
0
Comment
Question by:oldskool75
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 16973466
Hi oldskool75,

Could you elaborate on that a bit more?

The "Large Mail" folder is just a search item, it isnt actually a folder (by that I mean that it doesnt have anything in it that isnt somewhere else)

Could it be that the user has a rule that moves email?  My BB users had that problem where rules were moving new emails based on sender - they never made it to the blackberry

Hope that helps,

-red
0
 
LVL 29

Expert Comment

by:mass2612
ID: 16973557
You may be talking about the "Large message" rule for Outlook - http://support.microsoft.com/?kbid=261207.

This option was in-place when remote users would connect via dial up etc to stop the connection from downloading very large e-mails.

BES by default won't download more than a certain size of e-mail so you should be able to disable this through Outlook.

http://email.about.com/cs/outlooktips/qt/et040504.htm

0
 

Author Comment

by:oldskool75
ID: 16986796
Actually I noticed that they are only files with attachments are being set to the deleted items.  Is there a rule that I need to look for here?
0
 
LVL 29

Accepted Solution

by:
mass2612 earned 500 total points
ID: 16988495
If the mails are being moved to the deleted items folder I would disable all the users Outlook rules and then test and re-enable one rule at a time while testing after each change until you find the one that is causing the problem.
0
 

Author Comment

by:oldskool75
ID: 17019589
Did that and examined the rules carefully and saw that there was a rule that was created wrong...  thanks
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question