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Unable to create Directory or copy files on an install

Posted on 2006-06-24
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Last Modified: 2010-04-13
I need some big time help. I'm an IT tech over here in Iraq. Trying to help out the power pro guys who installed a computer to moniter their generators. It's running on Windows 2000. I have 7 floppies to unstall a program. It's only going a few directories deep. It stops on first trying to create the dir off of program files. So I thought ok I'll help it and just create it and sure it gets past creating the direciry and stops at the first file it is trying to copy. I can load this software on my laptop running XP no problem. I talked to the software's tech support and he thought the readme file addresssed this problem but I see no reference. one note the administrator is the only account on this machine of theirs.


Thanks
DK
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Question by:daniels48
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GuruGary earned 500 total points
ID: 16979306
Sounds like it is probably a permissions issue.  
Check the file security permissions and ownership of the "Program Files" directory, and double-check to be sure that the "Administrator" account is a member of the local "Administrators" group.  
If they look right, then run a CHKDSK /F on the drive, and if it still doesn't work then manually take ownership of "Program Files" by setting to "Administrators".
If that doesn't work, then set owner to the "Administrator" user.  
If it still doesn't work, then reset "full control" permissions on "Program Files" and check "Allow inheritable permissions..."
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Author Comment

by:daniels48
ID: 16983573
This is what I recieved from their tech support

DAN,
 
It is an issue related to long file name, since win2000 cannot handel long file name, you have to see in config.ini and rockwell.ini or icomm.ini to change the default directory and file names.
 
I am trying to find ou the document from rockwell software who correct this issue and i will forward it to you
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Expert Comment

by:GuruGary
ID: 16988299
Does it give you an option on where to install the program?  If so instead of "Program Files" tell it "Progra~1"
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Author Comment

by:daniels48
ID: 17018540
thanks for being the only one to reply. Come to find out there was an older version of the software that had an INI i needed to remove whick was making the path wrong....

Thanks again
DK
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Expert Comment

by:GuruGary
ID: 17019189
Thanks!  Glad you got if figured out.
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