Blackberry (BES) Mail Message Delete Sync Issues...

Posted on 2006-06-24
Last Modified: 2008-02-01
Maybe someone can help me.  I have recently been expiriencing difficulty with my BES software.  I recently have not been able to delete messages from my handheld and have them be deleted from my Outlook Inbox as well.  This has become a pain because I handle a lot of messages from my handheld device and I then have to sort through them when I return to my office. I am currently running 5 devices on my BES with Nextel and Cingular service.  I know that this is happening to all the devices that are on my BES.  I also have checked the handhelds and they are all set to "delete handheld and mailbox".

I am enclosing text from an e-mail that I recieved about a change in configuration that needed to be made.  These changes were made and it seems to be right around the time that I began having these issues.

Dear Customer,
In line with Microsoft's Security Update Advisor monthly patch update (, they have plans on releasing a patch on May 9, 2006 for Exchange 2000 Server and Exchange Server 2003. If you are planning on installing this update, it's important to note that this update affects user mailbox permissions by revoking the 'Send As' permission in Exchange which has an impact on third party products such as BlackBerry Enterprise Server for Microsoft Exchange. Once applied, this update will prevent users on BlackBerry Enterprise Server from sending email from a BlackBerry or BlackBerry-enabled device.

Recommended Resolution
RIM, in conjunction with Microsoft, has provided configuration settings that must be implemented to enable BlackBerry users to continue sending messages. Microsoft is recommending modifying permissions in Active Directory as outlined in the following public-facing Microsoft KBA:

BlackBerry Technical Support Knowledge Base Article with general information about this change can be found here:

Before applying this Microsoft Software Update, RIM recommends that Administrators review these two Knowledge Base articles and take any necessary steps appropriate for their environment. Please contact if additional support is required for this as it applies to BlackBerry Enterprise Server.

Any help would be greatly appreciated.

Question by:rohrdaddy64
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
LVL 26

Accepted Solution

Gary Cutri earned 500 total points
ID: 16975454
Make sure that the Mapi client assisgned to the BES has rights to administer the mail box stores.  Did you install BES as an admin or did you follow the correct procedure in creating an BESadmin account that was only a Domain User (etc etc)?

LVL 26

Expert Comment

by:Gary Cutri
ID: 16977285
Also to test you can uninstall the 912918 patch, just go into the WINDOWS (or WINNT) directory and look for a folder that looks something like this $UninstallKB912918$ and inside this folder you will have an uninstall application.

Author Comment

ID: 16987189
Fix to problem was in the Exchange settings.  Apparently when you give admin rights to the BES you still have to configure mailbox settings manually.

Thanks for help

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question