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How to connect to aol.com with iPAQ?

Posted on 2006-06-24
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Last Modified: 2008-01-09
The user has an ipaq, about four months old.  I'm not sure what version of IE it's running, but it is running windows mobile 5.0.  In any case, he can connect to a wireless network and get on any website he wants to--except aol.com.  When he goes there, it says the 'aol.com uses newer technology not fully suported by your current browser' and goes on to suggest you click on a link.  That link suggests that we download 'AOL Explorer 1.5', but when I do that, and try to run the downloaded file, the ipaq says that 'AOLDNLD_1_5 is not a valid pocket pc application'.

Any idea what we're doing wrong here, and why we can't get on aol.com, and what to do about it?  

Is it maybe something as simple as going to a mobile-compatible aol address, rather than the usual aol.com?  I tried going to mymobile.aol.com--just guessing at a solution--but that just went into endless loops.
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Question by:sasllc
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6 Comments
 
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b0lsc0tt earned 500 total points
ID: 16976882
sasllc,

Try using just mobile.aol.com.  I don't recommend forcing or trying to install an AOL browser that is not designed for handhelds and your model.  The site I provided is an AOL site that will provide some access.  Are you trying to access anything specific?  If so, then provided that information and I can try to find another site that will provide the service you are looking for.

Let me know if you have any questions or need more information.

b0lsc0tt
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by:sasllc
ID: 16976930
Well, we're making progress, thank you....that address takes me to an AOL menu with 8 choices, and they all work just fine, except for #2 'AOL Mail'.  When I try mail, it hangs for awhile, saying 'connecting', and finally comes up with an IE error saying thta the page cannot be displayed because the connection was lost.  That's not the case, however...I clearly have a good, active connection, because, for example, I can go to choice '6' for weather and get it for any zip code I choose.  

Any ideas why it's doing this, or how to get around it?  Or, I wonder if there is an alternate address to go to, since he's just trying to get his aol e-mail, just like he would do if he were sitting at a desktop computer, at aol.com.
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LVL 54

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by:b0lsc0tt
ID: 16976978
The simplified browser used by your handheld will not support all webpages or web content.  In fact it could be pretty limited.  Are you trying to have your IPAQ check you AOL email account?  If so you could try this page (http://mymobile.aol.com/portal/mail/index.html) but the content may not work for your device and browser.  However you could use the IPAQ's email software to check the account using POP3.  You can choose the option in the email program to leave messages on the server so that they will be available for your normal computer when it checks.  This method will probably provide a better interface to check, read, and write messages than a web interface.

The link they provide in that menu may no longer work or may be temporarily down.  Also, it may only work on certain devices/browsers.  It did not work for me when I just tested it from my handheld.  When I tried it from a desktop computer it did not work either and was trying to go to pigeonmail.aol.com.  It is probably a bad link or temporarily the service is down.
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by:sasllc
ID: 16976980
More on this...I tried the same thing on my desktop (mobile.aol.com), and it also would go into everything just fine except for AOL mail (menu choice #2)....whre it gets a typical 'page not found' IE error.  Of course, I don't know for sure if I SHOULD be able to access mail at this address from my desktop???  

In any case, now I'm trying mobile.aol.com on another PDA, and so far it also gets on all the menu choices just fine except for AOL mail (choice #2).  This PDA has not yet failed with any type of error, but it's just hanging, acting like it's trying to access that page.  Could it be that AOL Mail just happens to be 'down' at this time when going through this address?  I see that if I go to AOL.COM on my desktop I CAN go to mail that way, like normal...but NOT if I go to mobile.aol.com.

Any idea what might be happening here, or what else to try?
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LVL 54

Expert Comment

by:b0lsc0tt
ID: 16977008
I believe I answered all of your questions and comments in my last reply.  Please let me know if that isn't the case and you still have a question.  My guess is that you posted this last comment before you could read my comment.

bol
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LVL 3

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by:sasllc
ID: 16979729
Ends up that I had to use mobile1.aol.com...
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