ckelly327
asked on
Links in E-mails go Nowhere
The computer in question was hit with a nasty spyware program. All is cleared except: When I click on a link in a MS Outlook it doesn't go anywhere. The MSIE window opens to a blank screen and the Address bar is blank. I can cut and paste to get it to work but why isn't it following the original link to completion? Hope this makes sense. Thanks
Hi Ckelly327,
Are you using Outlook 2003 and XP? If so try clicking Help on the menu bar and selecting Detect and Repair. Also, go to Microsoft's web page and click the Office Update link. Click the Check for updates and install any updates.
Since you can cut and paste a URL in IE and it works fine, the problem looks like it is in Outlook.
Office service pack 2 fixed some bugs with hyperlinks in Outlook. Perhaps installing these updates will set it right again.
frankco
Are you using Outlook 2003 and XP? If so try clicking Help on the menu bar and selecting Detect and Repair. Also, go to Microsoft's web page and click the Office Update link. Click the Check for updates and install any updates.
Since you can cut and paste a URL in IE and it works fine, the problem looks like it is in Outlook.
Office service pack 2 fixed some bugs with hyperlinks in Outlook. Perhaps installing these updates will set it right again.
frankco
To determine if the problem is in Outlook or elsewhere, try launching the URL from somewhere else, like the Start | Run dialog. If it doesn't properly launch into IE from there, then the problem is on the IE or system side; if it works from there, then you can focus on the Outlook side.
Spyware (and related cleanups) often fiddles with things in the registry, and may have damaged the associations to the browser. You may need to reinstall IE to re-establish those associations.
Spyware (and related cleanups) often fiddles with things in the registry, and may have damaged the associations to the browser. You may need to reinstall IE to re-establish those associations.
Greetings, ckelly327 !
You may need to register some dll files to get the links to work. Follow the steps to register dll files in this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
OR
Run this script
http://windowsxp.mvps.org/IEFIX.htm
Best wishes!
You may need to register some dll files to get the links to work. Follow the steps to register dll files in this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
OR
Run this script
http://windowsxp.mvps.org/IEFIX.htm
Best wishes!
ckelly327,
We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
ASKER
Sorry for a delay. I tried all of the solutions proposed on Tuesday and was unsuccessful. Running the script looked the most promising but it also failed to solve the initial problem. I'm almost to the point of re-installing Outlook.
Thanks,
Chris
Thanks,
Chris
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Chris,
Please try a URL from the Start | Run dialog, so we can identify whether to pursue and Outlook or a system solution. Thanks.
Please try a URL from the Start | Run dialog, so we can identify whether to pursue and Outlook or a system solution. Thanks.
ASKER
Sorry again for any delays and I appreciate your help. The computer in question is at my mother's house and I will try the latest advice on Friday morning. Will let you all know by afternoon what might have worked. Thanks
Chris
Chris
Good Luck!