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HP JetDirect connected printer won't show up on network anymore...???

Posted on 2006-06-26
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Last Modified: 2010-08-05
Here at work they've got a bunch of HP printers with JetDirect cards.  One of them isn't being seen by the network anymore and I don't know what IP address they had it configured to so I can't try and connect to the jetdirect from a browser to see if i cna figure anything out there.  So...i'm kinda stuck.  I dont know where to begin troubleshooting this.  any info would be great. thanks!
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Question by:Andrew Angell
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8 Comments
 
LVL 16

Expert Comment

by:Joe
ID: 16984957
Go to the HP printer and print out a configuration, This will show you what the printers IP is.

Joe
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LVL 11

Author Comment

by:Andrew Angell
ID: 16984989
Ok, I printed a configuration but I don't see anything about the JetDirect or an IP address.  It has Printer Info, Event Log, Installed Personalities and Options, Memory, Security, and Paper Trays and Options sections.  None have anything about networking or JetDirect.
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LVL 16

Expert Comment

by:Joe
ID: 16985016
Interesting, Did you try and unplug the jetdirect and plug it back in?
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LVL 11

Author Comment

by:Andrew Angell
ID: 16985592
Yeah, tried that.  No change.
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LVL 16

Expert Comment

by:Joe
ID: 16985945
Maybe the JetDirect card went bad. Try and swap cards with another printer.
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LVL 11

Author Comment

by:Andrew Angell
ID: 17038714
ok, well we ended up restarting the domain server, which didn't solve the problem right away, but about 5 min later the printer kicked up and started working again.  No idea what happened but it's working now.
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