Link to home
Start Free TrialLog in
Avatar of Andrew Angell
Andrew AngellFlag for United States of America

asked on

HP JetDirect connected printer won't show up on network anymore...???

Here at work they've got a bunch of HP printers with JetDirect cards.  One of them isn't being seen by the network anymore and I don't know what IP address they had it configured to so I can't try and connect to the jetdirect from a browser to see if i cna figure anything out there.  So...i'm kinda stuck.  I dont know where to begin troubleshooting this.  any info would be great. thanks!
Avatar of Joe
Joe
Flag of United States of America image

Go to the HP printer and print out a configuration, This will show you what the printers IP is.

Joe
Avatar of Andrew Angell

ASKER

Ok, I printed a configuration but I don't see anything about the JetDirect or an IP address.  It has Printer Info, Event Log, Installed Personalities and Options, Memory, Security, and Paper Trays and Options sections.  None have anything about networking or JetDirect.
Interesting, Did you try and unplug the jetdirect and plug it back in?
Yeah, tried that.  No change.
Maybe the JetDirect card went bad. Try and swap cards with another printer.
ok, well we ended up restarting the domain server, which didn't solve the problem right away, but about 5 min later the printer kicked up and started working again.  No idea what happened but it's working now.
ASKER CERTIFIED SOLUTION
Avatar of DarthMod
DarthMod
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial